Front End Supervisor

Supervisor, Front End

Full Time Hourly – Estimated pay range $18-19.50 depending on qualifications and experience

Must be at least 18 years and older

Position Description:

With general supervision, the Front-End Supervisor directly supervises cashiers and their day to day activities.

Your day-to-day:

Front End supervisors are a cashier’s main point of contact within the department.

• Responsible to ensure cashiers arrive on time, receive rest and meal breaks when they are due, and are relieved at the end of their shift
• Responsible for a register override card and provide them to cashiers when, and if, they are needed.
• Provide technical assistance when there is a problem with the register
• Provide feedback to department manager/assistant manager for cashier 90 day Chats and yearly Performance appraisals
• Deliver verbal and first written warnings, with managers approval

Front End supervisors are responsible for one or more of the following departmental tasks:

• WOW game
• Attendance monitoring
• Overcharges
• Left behinds
• Scanning speed
• Cashier training
• Produce testing (rotated among supervisors)
• Open keys
• Cash control
• Facilitating cashier communication meeting
• Update cashiers corner
• Monitoring self-check out 
• Managing the lines
• Ensuring maintenance of clean and organized workspace
• Managing downtime
• Carts (varies by location)

Front End Supervisors provide assistance, when needed, in all areas of the department.

• Ringing a cash register
• Customer service
• Catering orders
• Covering breaks
• Directing traffic
• Other duties, as assigned

Qualifications:

• 1 to 3 years cashier experience, with excellent cash control
• Great communication skills, both written and oral
• Great customer service skills
• Good computer skills, with basic knowledge of Microsoft Excel, Word, Outlook and HRIS system
• The ability to delegate task and give clear directions
• The ability to multi-task

What you bring to the team:

• Lead by example
• Great work ethic
• Good interpersonal skills
• Problem solver
• Honest
• Flexible
• Firm, but fair

Working Conditions:

• Requires frequent walking and standing with occasional lifting up to 30 pounds
• Requires occasional repetitive motion of arms and hands

Stew Leonard's is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.