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Description
Duties and Responsibilities
- Answer and service incoming phones calls in a polite and courteous manner.
- Distribute all incoming mail.
- Process billing of all charge account sales orders.
- Conduct and maintain filing of all sales orders.
- Tender and process all cash sales with customers.
- Reconcile cash drawer and petty cash daily.
- Create cash deposits, electronically deposit checks, daily.
- Complete daily/monthly cash summaries. (Cash Balance Sheet)
- Process payments on customer’s accounts and report to A/R. (Branch Deposit Log)
- Conduct verification of daily cash and charge sales/credits processed using reports. (OERR)
- Work and maintain “Paid in full, not shipped” job files.
- Maintain sales tax exemption file in accordance with Company policy.
- Order and maintain all office supplies within the monthly budget.
- Handle repair services for all copiers. And any other office equipment.
- Process vendor returns per company/vendor policies.
- Provide ongoing administrative support to the branch manager.
- Participate in the preparation and execution of annual physical inventories.
- Work overtime as needed.
- Attend all branch and company structured meetings.
- Keep work area clean and organized.
- Display and promote teamwork.
- Maintain branch document retention in accordance with Company policy.
- Have working knowledge of company business system, email, phones and learning software
Requirements
Skills Required
- Problem solving
- Interpersonal/People
- Communication
- Listening
- Teamwork
- Time Management
- Prioritizing and organizing
- Customers
- Multitasking
- Dependability
Knowledge Required
- Computer and systems literate
- Product and product application
- Operation of basic office equipment
- Basic math
- Proper phone and business etiquette
- Company policies and procedures
- Awareness of company resources to assist customers
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