Site Manager

Job Description: Site Manager 

Reports to: COO

General Summary of Duties:  

The Site Manager is responsible for the operations and administration side of the office. Ensures office is running smoothly by supervising the Front Desk and Therapy Reception staff, training employees and oversees the overall Reception and Therapy Desk operations. Coordinates and maintains effective communication (oral, written), and serves as the Site contact. 

Essential Job Functions: 

• Responsible for supervising the front desk and therapy reception staff and holds staff accountable for following the same set of UOI rules and policies.
• Responsible for managing staff schedules, including oversight of procedure to account for staff calling in an absence.  Report all site absences to payroll.
• Identifies potential site issues and suggests resolutions.
• Identifies staff performance concerns and provide coaching.
• Works with HR and Operations to set front desk staff goals. 
• Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
• Respects the importance of confidentiality, as this position will be dealing with employees' personal details
• Ensures that office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
• Directs patient and employee feedback or complaints to the appropriate person and handles complaints when appropriate/necessary.
• Coordinates daily operations at clinic sites, including monthly schedules and room allocations.
• Coordinates bank deposits for the office and reconciles office payments. 
• Assess employees’ performance and provides feedback to COO and appropriate supervisors.
• Will assist the administration team in the implementation of new companywide policies to facilitate best practice management procedures.
• Function as an Athena & OptimisPT Superuser.
• Creates and runs reports/queries on a regular basis to identify key operational and financial metrics to monitor the performance of staff and providers.
• Additional duties as assigned by the Manager, COO, HR, and upper management team to meet company needs. 

Requirements: 

• Bachelor’s degree or equivalent experience. 
• A detailed understanding of project planning and management methods.
• Knowledge of EMR Systems/practice management systems 
• Requires accuracy and attention to detail with demonstrated ability to work independently
• Refined verbal and written communication skills
• Ability to work with highly confidential documents/information
• Excellent organizational skills and ability to multi-task in a fast-paced, dynamic environment
• Proficiency in MS Office and ability to learn a variety of computer systems quickly
• Must be able to travel to all sites if/when necessary.