Product Application Specialist

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world.  Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.  We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. 

As part of HVAC Heating, Patterson Kelley is a leading manufacturer of commercial boilers and direct and indirect water heaters.  With an over 140 year history, we provide reliable, innovative comfort solutions for hospitals, schools, military bases, and stadiums.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As the Product Applications Specialist, you will work closely with Sales, Marketing, R&D, Engineering and Technical Services and be the leading expert on how Patterson-Kelley products are applied in a various range of systems and incorporate with other pieces of equipment.  In this role, you will also educate and train on a periodic basis to educate employees, representatives, engineers, and other customers on product lines.  

What you can expect in this role (Job Responsibilities) 

While each day brings new opportunities at SPX, your core responsibilities will be:

1. Technical Support and Collaboration

• Be the leading expert on products and services
• Collaborate closely with Sales, Marketing, R&D, Engineering and Technical Service to ensure the quality, safety & timely delivery of all new product developments
• Help create technical and sales documentation on a proactive basis which will be used by Sales, Marketing and Technical Service to provide the highest level of support possible
• Work with the Production Drafters to evaluate Change Requests (CR’s) and provide input to the potential impact
• Help the Product Engineers develop sizing, pricing or application tools which will be used to help specify, apply and quote Patterson-Kelley equipment
• Provide technical information back to the Sales & Marketing Departments in the form of written specifications, manuals, application guides, etc.

1. Customer Service & Continuous Improvement  

• Offer innovative solutions to technically complex problems in applications both new and existing
• Periodic site visits with our representatives to analyze the reliability and user-friendliness of products
• Host presentations and training sessions on a periodic basis to educate employees, representatives, Engineers, and other customers on the product lines
• Operate on a proactive basis and help establish technical information that will be used to answer customer questions.
• Perform other responsibilities as assigned

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Education and Experience

• High School Diploma
• 3 or more years working for a HVAC equipment manufacturer or distributor or 3 or more years working in a technical support or sales role in the HVAC industry
• Combination of education and experience is considered

Preferred Experience, Knowledge, Skills, and Abilities

• Comfortable working collaboratively within, and external to, with many employees in several different departments on a daily basis.
• Highly motivated to provide project deliverables on time and be able to establish priorities when multiple deliverables coincide.
• Associate degree in mechanical engineering technology or related field with 5 or more years of experience
• Ability to write in a clear and concise manner
• Ability to read, analyze, and interpret technical data
• Knowledge and experience with Microsoft Office software products including Word, Excel, Visio, PowerPoint, Outlook, Windchill PLM, and ERP (JD Edwards)
• Mathematical skills: Algebra, Geometry & Trigonometry

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Travel & Working Environment

• The ability to use a computer to communicate, create, and access information
• Driver’s license and proof of insurance required

• Travel up to 40% domestically and may include overnight stays

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are.  Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other.  Whether you are an individual contributor or you lead a large team, each of us leads at SPX.  

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs  

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day.  We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. 

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.