Credit Refund Administrator

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet. Each brand has access to a deep community of experts, tools, and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our continued growth, we have an exciting opportunity to join our Finance team as Credit Refund Administrator.

As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as a Credit Refund Administrator.

Responsibilities:

• Collaborate with internal departments to review patient accounts with outstanding credit balances and identify eligible recipients for refunds.

• Audit and process daily Refund Request tickets, Error Correction, or PPPC tickets.

• Manage insurance refund requests submitted by the ICS team through the SharePoint ticketing system, ensuring proper processing and resolution.

• Generate daily reports and conduct regular audits of aged credit accounts to ensure accuracy and compliance before initiating refunds.

• Conduct independent reviews of patient accounts to verify the validity of credit balances.

• Provide general administrative support to department as directed.

• Reconcile daily processed refunds and maintain accurate financial records.

• Respond to inquiries and requests received via individual and group email accounts within a 24-hour timeframe.

• Manage incoming physical mail, sort and categorize it appropriately, and delegate or handle tasks as required.

• Demonstrate strong processing skills to maintain a consistent workflow and achieve the department's established goal for individuals of 26 refunds per hour.

Requirements/Qualifications:

• Education Level: High School diploma.

• 1-3 years general office administration experience with a mid-large size organization.

• Highly proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams).

• Proficiency with Windows Operating System.

• Innovative thinker who is positive, proactive, and has ability to adapt and readily embrace change.

• Strong written, verbal, and communication skills and proven success in the delivery of superior customer service.

• Acute attention to detail with superior time management, prioritization, problem solving, and analytical skills required.

• Works well in a team driven environment, with good “people skills”.

Salary: $19 / hr

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