Emergency Services Dispatcher

If you are an existing employee of South Shore Health then please apply through the internal career site.

Facility:

Compensation Pay Range:

ESSENTIAL FUNCTIONS

• Receives All Emergency Services and Mobile integrated Health calls and directs them appropriately.
• Receives and assigns ambulance dispatch requests from various South Shore Hospital nursing floors and outpatient satellites to appropriate ambulance service.
• Ensures efficient response to ambulance requests.
•  Responsible for safe transport of patients to their correct destination, and appropriate documentation of services.
• Facilitates and coordinates Critical Care Transportation health system wide
• Receives request from neighboring communities/dispatch centers for mutual aid requests
• Maintains accurate records of all Ambulance traffic within the hospital.
• Utilizes Cisco phone system and Avtec radio consoles.
• Maximizes utilization of South Shore Hospital Paramedic/Ambulances Services.
• Familiarity with Massachusetts O.E.M.S. statewide ALS/BLS and ALS inter-facility transfer treatment protocols.
• Manage EMS call entry in both CAD (Rescue Net) and Electronic Medical Record (EPIC).
• Answering Incoming patient expects and entry into EPIC from MD offices and Urgent Cares.

JOB REQUIREMENTS

Minimum Education - Preferred

High school graduate or equivalent preferred

Minimum Work Experience-Preferred

Previous hospital telecommunications experience and Emergency Medical Services experience preferred.

Required additional Knowledge and Abilities

Basic computer literacy-MS Word, Excel, EPIC, and GPS locator software preferred.

Geographical knowledge of surrounding area preferred.

Knowledge of Emergency Medical Dispatch and Ambulance Communications preferred.

varied shifts