Benefits:

401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance

About the Role:

George Washington Toma is looking for an enthusiastic and dependable Customer Service Representative to join our team in East Weymouth, MA! In this role, you'll be the friendly face and voice of our company, helping customers feel valued and supported every step of the way. If you love connecting with people and making a difference, this is the opportunity for you.

Responsibilities:

Respond to customer inquiries via phone, email, and in-person in a timely and professional manner
Resolve customer complaints and issues with a positive, solution-oriented approach
Process orders, returns, and account updates accurately
Maintain detailed records of customer interactions and transactions
Collaborate with internal teams to ensure seamless customer experiences
Follow up with customers to ensure satisfaction and build lasting relationships
Stay up-to-date on company products, services, and policies

Requirements:

Prior customer service, retail, or call center experience preferred
Strong verbal and written communication skills
Ability to remain calm, patient, and professional under pressure
Proficient in basic computer applications and data entry
Excellent problem-solving skills and attention to detail
Reliable, punctual, and a strong team player
High school diploma or equivalent required

About Us:

George Washington Toma has built a trusted reputation in the East Weymouth, MA community by delivering exceptional service and quality that customers rely on time and time again. Our team is our greatest asset, and we pride ourselves on fostering a supportive, positive workplace where employees can grow and thrive. Come be a part of a company where your contributions truly matter.

Learn more about this Employer on their Career Site