Utility Billing Specialist

POSITION TITL        UTILITY BILLING SPECIALIST

DEPARTMENT: Finance / Sanitary District

POSITION REPORTING: Treasury Manager

FLSA STATUS: Non-exempt 

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JOB SUMMARY

The Utility Revenue Specialist is responsible for supporting the County’s daily utility revenue operations, including the accurate receipting, recording, and reconciliation of sewer service charges, property-related utility fees, and related account transactions. The role requires strong analytical skills, attention to detail, accuracy in recording financial data, and the ability to evaluate procedures and recommend improvements to ensure compliance with County policies and internal controls. The position provides customer service, processes payments, maintains account records, and assists in preparing routine and periodic financial reports associated with Sanitary District revenue activities.

ESSENTIAL FUNCTIONS

Provide courteous, responsive, and accurate customer service to residents, taxpayers, and County departments.

Receive, validate, and receipt payments for sewer charges, property-related utility fees, hook-up fees, and sewer extension services; verify accuracy of payments against bills and account numbers.

Analyze, reconcile, and update utility account records; review and enter adjustments, refunds, and account changes as required.

Prepare, review, and maintain routine accounting and clerical records related to Sanitary District revenue; assist with daily balancing, cash drawer reconciliation, and deposit preparation.

Assist County departments and the public by providing accurate information regarding utility accounts, real property taxes, and other County fees and charges.

Maintain and update account records in the County’s financial and billing systems; enter new account setups, charge code changes, suspensions, and annual process updates such as rate changes.

Participate in periodic reporting requirements, including preparing spreadsheets, schedules, and supporting documentation for internal and external review.

Process quarterly bills, reminder notices, and monthly or yearly reports to ensure proper posting and accuracy.

Research account discrepancies by comparing historical and current records; review sewer extension project documentation and original files as needed.

Receive and process deeds submitted in person or through online systems; verify liens and certify account status for property transfers.

Process credit card transactions and prepare related reports; issue petty cash to departments; assist with delivering deposits to the bank as needed.

Assist with tax sale processes and redemptions.

Assist Finance Office staff with departmental tasks and duties as needed.

Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

Strong communication skills, both oral and written, with the ability to provide clear and courteous customer service.

Knowledge of cash handling, accounting principles, and record-keeping methods, with the ability to maintain accurate financial records.

Ability to perform detailed work with numerical data including rapid and accurate arithmetic calculations.

Proficiency with standard computer software including Excel, Word, Outlook, and related financial systems; ability to create and maintain worksheets and documents.

Knowledge of office procedures, clerical practices, and data entry processes.

Ability to establish and maintain effective working relationships with County staff, associates, outside agencies, and the general public.

Ability to understand and follow instructions and established procedures.

Experience with Tyler Munis software is a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

Possession of a Class C Motor Vehicle Operator’s License issued by the Maryland MVA.

EDUCATION AND EXPERIENCE

Graduation from an accredited high school and one to two years of experience in clerical, accounting, or financial transaction processing, including reviewing, verifying, adjusting, and balancing numerical records. An equivalent combination of education and experience may be substituted. Experience in a governmental or utility billing environment preferred but not required. 

PHYSICAL DEMANDS

Typically sitting at a desk or computer table. Occasionally walk, stand, or stoop. Occasionally lift, carry, push, pull, or otherwise move objects weighing up to 20 pounds.

Frequently use office equipment requiring an above average degree of dexterity. 

Possess sufficient degree of hearing and speaking to be able to communicate with others both in person and over the telephone. 

Possess sufficient visual ability to effectively operate all office equipment.

WORKING CONDITIONS

Work is performed in an office-like, environmentally controlled room. The noise level is usually moderate.