Water Mitigation Technician

Job Title: Lead Water Restoration Technician
Location: Lehigh Valley, PA (In-Person Role)
Job Type: Full-Time
Pay: $16.00 – $32.00 per hour (Based on experience and certifications)

About Us

RestoPros of Lehigh Valley is part of one of the nation’s fastest-growing restoration brands. We specialize in delivering responsive, professional restoration services to homeowners and businesses dealing with water, mold, smoke, or fire damage. Our company is built on respect, trust, integrity, and exceptional customer service. This is an exciting opportunity to join a high-growth team from the ground up and play a key role in building our local reputation for quality and care.

Position Summary

We are seeking a hands-on, experienced Lead Water Restoration Technician to manage on-site mitigation services, communicate with customers and insurance partners, and supervise a growing team. This is a field-based position that requires rotating on-call/emergency response availability, attention to detail, and the ability to deliver a high level of service during times of crisis.

Key Responsibilities

• Lead water damage mitigation services at residential and commercial sites

• Conduct walk-throughs and clearly explain mitigation processes to customers

• Serve as the primary point of contact for property owners and insurance agents

• Secure required documentation (e.g., signed work authorization, COS) before work begins

• Prepare job estimates using software (e.g., Xactimate)

• Document all work through moisture logs, photos, and software tools

• Maintain a clean and organized job site, vehicle, and equipment

• Supervise and mentor junior technicians

• Ensure all work complies with industry standards and RestoPros protocols

• Collaborate with the owner to improve operational efficiency as we grow

Qualifications

• Required:

  • 1+ year of experience in water mitigation or property restoration

  • Valid driver’s license and clean driving record

  • Strong communication and customer service skills

  • Ability to work independently and lead others

  • Willingness to be on-call for emergency response

  • Ability to pass a background check

• Preferred:

  • 2+ years of relevant restoration or construction experience

  • IICRC-WRT certification

  • Experience with Xactimate or similar estimating software

  • Proficiency with moisture mapping, drying logs, and job documentation

Physical Requirements

• Regularly lift 50–100 lbs (with assistance as needed)

• Comfortable working in crawl spaces, attics, and on ladders

• Ability to stand, walk, bend, and lift for extended periods

Benefits

• Competitive hourly pay + performance bonuses

• Paid vacation and time off

• Health and dental benefit options

• Profit sharing

• Ongoing training and development

• Growth potential with a rapidly expanding company

Relocation Requirement

This role requires candidates to reside in or relocate to the Lehigh Valley, PA area prior to starting.

Ready to take the next step in your restoration career? Apply today and grow with us at RestoPros of Lehigh Valley!