Description

Automotive Service Director

We are seeking a dedicated and experienced Service Director to join our team and support the Fixed Operations Director in overseeing all service departments. This leadership role offers an exciting opportunity to contribute to the efficient operation and exceptional customer service standards of our organization. The ideal candidate will possess strong management skills, a customer-focused mindset, and a comprehensive understanding of service operations within the automotive or related industries.

Key Responsibilities:

Assist the Fixed Operations Director in managing daily operations of all service departments
Oversee service department staff, ensuring high levels of productivity, professionalism, and customer satisfaction
Develop and implement strategies to improve service efficiency, profitability, and customer retention
Monitor key performance indicators and prepare reports for senior management
Ensure compliance with company policies, safety regulations, and industry standards
Foster a positive work environment that encourages teamwork, continuous improvement, and professional development
Handle escalated customer concerns and resolve issues promptly and effectively
Coordinate with parts, sales, and other departments to optimize overall service operations

Join our dynamic team and be part of a company committed to growth, innovation, and delivering outstanding service experiences. We offer a supportive work environment, opportunities for professional development, and a competitive benefits package.

Requirements

Proven experience in service management, preferably within the automotive or related industry
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to analyze data and develop actionable strategies
Knowledge of service department operations, including scheduling, parts, and customer relations
High level of organization, problem-solving, and decision-making skills
Ability to work collaboratively with cross-functional teams
Bachelor's degree in Business Administration, Management, or a related field is preferred

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