Customer Experience Manager

NOW HIRING Customer Experience Managers!

APPLY NOW to join one of Automotive News' recently voted Best Dealerships to Work For in 2025!

We are dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals.

Who We're Looking For:

• 2+ years of previous sales experience, new car dealership experience strongly preferred
• Bachelor's Degree in Business, Communications, Marketing, or similar majors preferred but not required ​
• A team player who is focused on providing top-notch customer service
• Ability to multi-task and stay organized in a fast-paced work environment
• Courteous and professional written and verbal communication skills
• Self-motivated with the ability to set and achieve targeted goals
• Acceptable driving record and a valid driver's license in your state of residence

What You'll Do:

As a Customer Experience Manager, you will interact and consult with customers to guide them through their vehicle purchase. Your goal is to create the best vehicle-buying experience to make lifelong customers. You will assist customers in selecting the right vehicle for their lifestyle. You will be trained on the specific products we offer and their benefit to our customer.

• Present vehicle attributes, model options, features, purchase and finance options and store policies and services to customers.
• Ensure timely follow up and maintain strong relationships with previous and prospective customers.
• Track customers using store specific management systems.
• Keep abreast of new products, features, and accessories. Attend product and manufacturer training courses.

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What We Can Offer You:

• Competitive, performance-based pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

The estimated annual earnings for this position ranges from $41,092 to $161,736. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commission based off individual payable gross and bonuses based on individual units sold and manufacturer approvability.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/