Medical Billing Office Supervisor

About the Role

We are seeking a hands-on Billing Department Supervisor to lead our billing and coding team and strengthen the performance of our revenue cycle operations. This role is responsible for overseeing day-to-day billing functions, supporting staff development, monitoring key performance indicators, ensuring regulatory compliance, and building strong working relationships with providers and administration.

Key Responsibilities

• Lead, support, and mentor a team of billing and coding professionals while promoting collaboration, accountability, and professional growth.
• Oversee daily billing operations, including claims submission, payment posting, denial and appeal management, coding, accounts receivable follow-up, and patient billing interactions.
• Monitor productivity and revenue cycle KPIs, analyze performance trends, identify opportunities for improvement, and implement corrective action plans.
• Serve as a primary point of contact for providers and administration, addressing questions, resolving issues, and providing regular updates on revenue cycle performance.
• Ensure billing and coding practices comply with HIPAA, payer policies, coding guidelines, and applicable healthcare regulations.
• Develop, maintain, and reinforce policies, procedures, workflows, and best practices that improve accuracy, efficiency, and consistency across the department.
• Conduct performance evaluations, provide coaching and feedback, and coordinate training to strengthen team knowledge and skills.
• Support patient-centered billing interactions and help resolve escalated billing concerns with professionalism and care.
• Fill in for staff functions when needed as a working team lead to ensure departmental needs are met.
• Manage staff scheduling, approve time off, verify and submit payroll.

Qualifications

• Proven experience in healthcare billing, coding, or revenue cycle management; leadership experience preferred.
• Strong knowledge of physician billing and coding practices, reimbursement methodologies, payer requirements, and industry regulations.
• Experience monitoring and improving revenue cycle metrics such as accounts receivable, denial rates, claims accuracy, and payment performance.
• Familiarity with HIPAA compliance and the ability to implement and reinforce compliant billing processes.
• Excellent communication and interpersonal skills, with the ability to work effectively with providers, administration, patients, and team members.
• Strong organizational, analytical, and problem-solving skills with a continuous-improvement mindset.
• Proficiency with healthcare billing systems, revenue cycle software, and Microsoft Office applications.
• Medical coding certification such as CPC or CCS is a plus.

Why Join Us

You will play an important role in supporting efficient billing and coding processes, improving revenue cycle performance, and helping create a positive experience for patients, providers, and staff. We value teamwork, clear communication, continuous improvement, and shared commitment to the pursuit of excellence.

The Chippewa Valley Eye Clinic provides competitive wages, health insurance, 401k plan, profit sharing plan, paid vacation and the opportunity to work in a friendly, dynamic environment.