Hy-Chi Department Clerk

As a Hy-Chi Department Clerk, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, making sure orders are correct, and labeling dating, and putting product away. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders. Takes customer orders at the Hy-Chi Department counter. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. Reviews orders for the day. Understands and practices proper sanitation procedures and ensures the work area is always clean and neat. Reviews the status and appearance of the food for freshness. Ensures that an adequate food supply is ready and on hand and develops or follows a production list. Anticipates product needs for the department on a daily basis. Prepares, finishes, and replenishes product as necessary. Pulls product from cooler/freezer to prepare for cooking. Checks in product, puts product away, and review invoices. Runs the department register and receives payment, makes change, etc., where applicable. Removes trash in a timely manner. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Secondary duties include washing dishes, ordering product and supplies, pricing product for customers, delivering orders as needed, assisting in other areas of store, and performing other job-related duties and special projects as required. Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. Ability to do simple addition and subtraction; copying figures, counting and recording. Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing. Education and experience required is high school or equivalent and six months or less of similar or related experience. Physical requirements include ability to exert up to 50 pounds of force occasionally and perform various physical activities such as climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, finger dexterity, feeling, talking, hearing, and repetitive motions. Working conditions include exposure to flour, dust, noise, temperature extremes, occasional cleaning chemicals/solvents, and a fast-paced work environment with significant pressure. Equipment used includes oven, steamer, scale, big mixer, shrink wrap machine, Telexon re-ordering machine, register, walk in cooler, knives, serving cases, and C.A.R.S. system. Daily contact with internal customers and the general public, weekly contact with suppliers/vendors, and contact with Federal/State Governmental or Regulatory Agencies as necessary.