We are a customer focused international logistics and freight forwarding company looking for an excellent client support specialist to assist with our fast paced growing location in Eddystone, PA. We offer a competitive benefits package including 401(k) and paid time off.

Client Support Specialist Responsibilities:

Answer incoming phone calls and respond to e-mails in a timely manner
Respond to customer questions, issues and needs in a patient, positive and timely manner
Track shipments
Collaborate with other departments as needed to resolve issues
Follow up on any customer complaints
Escalate issues to the appropriate authority as needed

Client Support Specialist Skills:

Outstanding verbal and written communication skills
Organization
Ability to multi-task and prioritize
Strong attention to detail
Comfortable answering and directing phone calls
Ability to adjust and prioritize tasks as needed
Positive attitude and willingness to go above and beyond

Client Support Specialist Qualifications:

Bachelor’s Degree or equivalent level of education and/or work experience 1-2 years’ experience in customer service position preferred
Proficient with Microsoft Office Suites

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