Client Support Specialist

Overview Of the Position

• Provide effective customer service to clients
• Provide administrative support to other areas of the company

Role and Responsibilities

• Customer Service Excellence:Handle inbound and outbound calls and emails  with professionalism, ensuring client inquiries are addressed efficiently and effectively.

  Detail-Oriented Documentation: Accurately enter call notes into our database, maintaining meticulous records of client interactions.

  Support and Collaboration: Provide administrative support to our property managers through various tasks including document preparation, coordination of mailings, and database management.

  Flexibility and Adaptability: Willingly assist across different departments, adapting to the needs of the team and contributing to our collaborative environment.

  Professional Development: Participate in at least one association meeting monthly, embracing opportunities for growth and learning within the industry.

  Efficiency in High-Volume Settings: Manage large volumes of calls with composure, upholding our standard of service excellence.

Qualifications/Skills

• Effective Communication: Strong verbal and written skills, with the ability to engage a diverse range of clients and team members.

  Organizational Prowess: Demonstrated skill in managing priorities and resources in a fast-paced environment.

  Technical Competency: Proficiency in Microsoft Office and familiarity with property management software are essential. Ability to type 25 WPM.

  Educational Background: High school diploma or equivalent, with fluency in English and intermediate math skills.

Education Requirements

• High school diploma or equivalent, with fluency in English and intermediate math skills.

Preferred Skills

• Previous experience in customer service is preferred but not required

Additional Notes

• Comprehensive Benefits:We offer a benefits package including medical, dental, 401(k) with employer match, and Paid Time Off.

  Work-Life Balance: Our hybrid work model offers flexibility, allowing for a combination of office and remote work.

  Professional Growth: We provide clear pathways for advancement, valuing the development and progression of our team members.

  A Supportive Culture: Recognized as a Star Tribune Top Workplace for multiple years, we pride ourselves on fostering a welcoming and supportive work environment.

  This role is a unique opportunity for individuals looking to blend their customer service talents with administrative expertise within a supportive and dynamic team. If you are motivated by the prospect of contributing to our mission and advancing your career, we encourage you to apply.

In addition to offering a friendly, family-oriented culture, we also offer the following benefits:

· Medical

· Dental

· 401(k) plan with employer match

· Paid Time Off

· Relaxed dress code

· Convenient Eden Prairie location, near shopping and restaurants

 We work hard and have fun too, and were recognized as a multi-year Star Tribune Top Workplace! We are selective about who we hire, so if you believe you have the background, experience and attitude to fit into our team, we’d love to hear from you!