Security Manager

Where compassion meets innovation and technology and our employees are family.

Must demonstrate the knowledge and skill necessary to provide appropriate care to the age of patients served on unit. Must demonstrate knowledge of the principles of growth and development and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to their needs. Demonstrates the knowledge and skills necessary to provide for the primary population of patients served in the department. Exercising appropriate age-specific communication skills when interacting with customers, patients, and families. Exercising appropriate age-specific safety practices when interacting with customers, patients, and families

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the Security Director and/or hospital administration as required.

• Maintains utmost level of confidentiality at all times.
• Adheres to hospital policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.

SECURITY MANAGER RESPONSIBILITIES:

• Effectively administers performance management system include:

• developmental feedback  
• goal setting  
• assesses competency
• progressive discipline

• Strong knowledge of and effective in administering hospital policies and procedures.
• Responsible for sound management of human resources.
• Makes and implements decisions compatible with organizational goals.
• Maintains composure, effectiveness, and flexibility under pressure.
• Supervises the following job classes: Supervise the job classes of shift supervisors and security staff
• Supervise the day-to-day operations of the security department and activities.
• Train, schedule and assign daily work tasks to security staff.
• Attain and maintain competent knowledge of hospital layout including newly constructed areas and direct training of other security personnel.
• Evaluate individual officers and group effectiveness in accomplishing their assigned objectives on regular basis.
• Coordinate activities and efforts to protect hospital property against fire, theft, vandalism and illegal entry.
• Develop and implement processes/procedures to effectively monitor departing personnel and visitors to protect against theft or damage to hospital property.
• Execute timely notification of the appropriate law enforcement agencies when or as needed in cases of unauthorized persons on hospital campus or law violations.
• Conduct interviews, investigations, and produce documentation regarding reports of property damage, unusual occurrences, criminal activity or malfunctioning equipment.
• Ensure appropriate administration of procedures involving pick-up and delivery of money or items of value from assigned locations to assigned destinations.
• Investigate and follow up on reports submitted by security personnel; to include but not limited to thefts, burglaries, domestic disputes, accidents and child custody situations.
• Input and retrieve data for response using basic computer skills.
• Effectively administer performance management system including:

• department meetings
• performance review
• develop/coordinate continuing education
• goal setting
• assess competency
• progressive discipline

• Maintain strong knowledge of and effectively administer hospital policies and procedures.
• Maintain and update departmental policies, procedures, plans and guidelines.
• Achieve sound management of department resources.
• Make and implement decisions compatible with organizational goals.
• Maintain composure. effectiveness, and flexibility under pressure.  
• Attend and participate in meetings as assigned.

EDUCATION AND/OR EXPERIENCE:

• High school diploma or general education degree (GED) required
• Supervisory experience required
• Computer experience required

• Crisis intervention instructor
• College degree preferred, but not required

CERTIFICATES, LICENSES, REGISTRATIONS.

• Must possess a current and valid Driver's License.
• Must successfully complete basic security officer training and meet requirements to obtain a license as required by the Texas Commission on Private Security (TCPS).
• Must possess a Basic Certification, Advance Certificate, Health/Safety Certificate and Supervisor Certificate issued by the International Association for Healthcare Security and Safety (IAHSS) must achieve certification within six months in the position.
• CPR, First Aid, Crisis Prevention Institute (CPI) and additional training as directed by the Security Department.