Server

Position Summary

Servers at Pepperoni Grill are responsible for delivering a consistent, high-quality dining experience through clear steps of service, strong communication, and teamwork. This role requires professionalism, attention to detail, and a genuine commitment to hospitality. Servers are expected to execute service standards with consistency while contributing positively to the flow and success of the entire restaurant.

Service Standards & Steps of Service

Servers are expected to consistently follow Pepperoni Grill service standards, including:

• Prompt, friendly greeting with eye contact and professional demeanor

• Introduction and engagement that establishes rapport with guests

• Confident guidance through menu items, beverages, wine, and daily features

• Accurate order taking with confirmation of modifiers and preferences

• Proper pacing of courses and communication with the kitchen and bar

• Delivery of food and beverages with correct presentation and verbal confirmation

• Timely quality checks and ongoing table maintenance

• Anticipation of guest needs while remaining attentive and unobtrusive

• Offering dessert and after-dinner beverages when appropriate

• A warm, professional close and sincere invitation to return

Consistency in execution is expected on every shift and for every guest.

Teamwork & Communication Expectations

• Communicate clearly, respectfully, and proactively with all team members

• Support fellow servers and service staff to maintain smooth dining room flow

• Respond promptly to direction from managers and assist when needed

• Communicate guest concerns, special requests, or timing issues immediately

• Maintain awareness of the entire dining room, not just your own section

Teamwork and communication are essential to delivering exceptional service.

Key Responsibilities

• Maintain full knowledge of food, beverage, wine, and daily features

• Accurately enter orders into the POS system

• Ensure tables, stations, and service areas remain clean and organized

• Complete all opening, running, and closing side work as assigned

• Follow all food safety, sanitation, and alcohol service guidelines

• Uphold Pepperoni Grill standards for appearance, professionalism, and conduct

Qualifications & Skills

• Previous serving experience preferred

• Strong interpersonal and communication skills

• Ability to multitask and remain composed in a fast-paced environment

• Team-oriented mindset with a high level of accountability

• Professional appearance and polished guest interaction

• Ability to stand, walk, and carry trays for extended periods

• Must meet minimum age requirements for alcohol service

What We Offer

• Flexible scheduling

• Clear service standards and structured training

• Opportunities for growth and advancement within our restaurant group

• Employee dining discounts

• Benefits for full-time employees

Our Culture

Pepperoni Grill values consistency, teamwork, and professionalism. We believe great service comes from clear expectations, strong communication, and a team that takes pride in the guest experience.

Why Work at Pepperoni Grill 

We take pride in running a busy, well-organized restaurant where teamwork and great service go hand in hand. You’ll work with a supportive management team, experienced coworkers, and clear service standards that make even the busiest shifts feel successful.

We’re looking for servers who enjoy a fast pace, care about details, and take pride in creating great guest experiences. If you like staying busy, working with a team that has your back, and leaving each shift knowing you did a great job, you’ll feel right at home here.

If you’re someone who values teamwork, clear expectations, and a fast-paced but respectful environment, we’d love to meet you. Whether you’re an experienced server or looking to grow your skills in a polished, high-volume restaurant, Pepperoni Grill offers a place where your work is noticed, your effort matters, and your growth is encouraged.

If you’re ready to work hard, earn well, and be part of a strong, positive team — we’d love to meet you. Apply today!