Senior Operations Manager

Key Responsibilities

Ensure planning and organizing the Digital directorate: 

• Creating the Digital directorate annual strategy.
• Ensure efficient and updated structure.
• Creating, monitoring, and controlling the Digital directorate annual budget.
• Monitoring and controlling the Customers annual plans (offering, budget and resources) 
• Monitoring and controlling the Digital unites annual objectives.
• Documenting and monitoring the Digital directorate policies, guidelines and best practices.

Managing Cairo office:

• Creating, monitoring, and controlling Cairo office annual budget.
• Ensuring healthy environment. 
• Manpower management.
• Ensuring the Digital directorate efficiency:
• Ensure smooth and efficient Workflow across all Digital directorate units and offices.
• Setting and monitoring the Digital directorate overall KPIs and KPIs per customer.

Ensuring resources efficiency:

• Monitoring the workload capacity across all units.
• Monitoring the utilization of the available systems, tools, subscriptions… etc., and action accordingly.
• Keeping up to date with the most efficient tools/systems in the market to improve the team productivity.
• Collaborating with the unit heads to improve the alignment and cooperation inside the one team through activating and tracking the team’s meetings to achieve the maximum creativity & productivity.

Managing and controlling the operations:

• Managing the communication across the Digital directorate units. 
• Managing the communication with the other departments to handle the Digital directorate requirements.
• Managing the emergency situations to ensure projects / tasks implementation on time.
• Monitoring the planned deliverables to ensure execution on time.
• Monitoring the Social accounts to ensure the commitment with the approved guidelines.
• Managing the "Postproduction Traffic" to ensure the deliverables for each customer.
• Ensuring the Facebook Deal execution (daily notes, weekly reports and contribute to the content calendar planning).
• Monitoring the monetization best (daily notes and weekly reports).
• Monitoring the Clipping Rules (daily notes and weekly reports).

Digital products management:

• Snapchat: managing Snapchat channel to continually enhance MBC presence and revenue. 
• MBC3:  managing MBC3 digital accounts (social media and website) to achieve the channel objectives. 
• MBC.net: managing the updates of the mbc.net home page and channel pages.

Monitoring the Digital directorate performance through efficient reporting system:

• Digital directorate Overall Performance: 
• Quarter report for the Group top management.
• Weekly and Monthly reports for the Digital directorate management. 
• Monthly report for each client. 
• Individuals KPIs: monthly report to track the individuals KPIs.
• Budget Status: monthly report to monitor the budget across all offices.
• Revenue: weekly and monthly report to track the revenue across all streams 
• Agencies usage: monthly report to track the agencies usage vs quota.
• Ad hoc reports: creating any other report when requested.

Supporting the Digital directorate units:

• Digital rights: sharing the digital rights of the new shows with the units based on the documented info on the BCM
• Metadata: sharing the metadata of any show when requested based on the documented info on the BCM
• Sharing episodes (Dalet access): sharing the new episodes in advance with units if there is an URGENT need, but after getting approval from the requester unit head 
• Teams supporting providing the needed support regarding any issue related to the CMSs, Handling the creation of the new accounts on the CMSs, providing the needed advice regarding copyright issues
• Ensuring continuous improvement:
• Quarterly competitive Digital analysis to identify the market trends with recommendations to maximize the success opportunities.
• Collaborating with the unit heads to have a monthly workshop.
• Encouraging the creativity and productivity through rewarding system (Employee of the month).
• Annual survey to get the customer’s feedback and improve the performance accordingly.

Technical and Behavioral Competencies:

• Deep awareness of the social platform’s properties.
• Ability to identify issues and resolve problems.
• Ability to review contracts for terms, pricing, and approvals.
• Ability to create pricing strategy and business modelling for projects.
• Excellent presentation skills, and management skillsز
• Strategy short & long plan creation. 
• Very good communication skills.
• Strategic Thinking
• Financial Vision
• Managerial Skills.
• Results Oriented
• Data Analysts
• Teamwork
• Conflict Resolution

Problem Solving

Education:

• Bachelor’s degree in mass communication or any other relevant position in Media. 

Experience:

• 7 - 9 years’ experience in digital media. 

MBC GROUP is the largest and leading media company in the Middle East and North Africa, dedicated towards enriching lives through information, interaction, and entertainment.

With a rich history of growth and expansion, MBC GROUP’s first presence came to London in 1991 in the form of the private satellite TV channel, MBC1. A decade later, MBC GROUP relocated its headquarters to Dubai Media City, United Arab Emirates, in 2002.

Building on its immense success in recent times, MBC GROUP proudly inaugurated its new headquarters in Riyadh, Saudi Arabia, in September 2022.
With a commitment to serving audiences worldwide and featuring in key markets, MBC GROUP is home to a plethora of iconic brands, departments, and entities that include TV and radio offerings, a streaming platform, production and talent houses, and more.

Today, MBC GROUP operates over 13 free-to-air TV channels and 3 radio stations, such as the flagship MBC1, as well as MBC2, MBC3, MBC4, MBC5, MBC MASR, MBC IRAQ, and MBC LOUD FM.

The Group also operates Shahid, the world’s leading Arabic streaming platform that’s home to highly rated original productions from the Arab world, a wide range of exclusive series, movies and other premieres, as well as live TV channels, sports, kids offering, international content, and more.

MBC GROUP is also home to MBC STUDIOS, a global production powerhouse, born to realize the unrivalled, untapped storytelling potential of the Middle East.

With a mission to mentor, educate, and nurture the talent of tomorrow, MBC GROUP runs MBC ACADEMY, an educational and training platform with the mission to discover, upskill, and nurture Saudi talent in the media and production space. Since its launch in 2020, MBC ACADEMY has successfully gone on to train over 18,000 individuals.