Case Developer 1

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. Responsibilities include managing incoming referrals and assuring all appropriate information is entered into the case management system, managing processes that assure timeliness and customer satisfaction, obtaining signatures on all required forms and documentation, managing the customer check-in process at the front desk, managing incoming calls and directing them to the appropriate personnel or department, and assisting with other duties as assigned. Required skills include proper etiquette including customer relation techniques, strong verbal and written communications skills, knowledge and understanding of company services and ability to articulate and answer questions related to those services, ability to prioritize work and meet deadlines, ability to recognize and maintain the confidentiality of all materials in the work setting, understanding of modern office methods and practices, efficiency with computers, ability to establish working relationships with federal, state and county agencies as well as the general public. Bilingual skills preferred (Arabic/Farsi/Pashto). Qualifications include a High School Diploma or equivalent required, college degree preferred, and 2+ years of relevant work experience, social service background a plus. Working conditions include office setting, mandatory in office Monday-Friday 8:00 AM - 5:00 PM, flexibility to travel to other PCG offices if needed (Central & South Region). This position requires full-time (Mon-Fri) in-office work. San Diego County Residence is Required.