| Job Purpose: Provides service to guests by greeting guests and operating our point of sale system Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) - Provides service聽excellence聽by acknowledging and welcoming guests entering the food venue, promptly entering information into the POS system, collecting and processing payment and returning change, if applicable, following established聽procedures, taking food and beverage orders, responding to guest requests, and delivering purchased food items to guests at the counter.
- Ensures responsible alcohol beverage service policies are followed聽by asking for proper identification from guests who appear to be under the age of 30, measuring alcohol pours, monitoring alcohol consumption, ensuring guests do not become intoxicated following established procedures, stopping alcohol service at the designated time, and clearing all alcohol containers, glasses and bottles for each venue at the time specified.
- Promotes guest relations聽by offering appropriate information, menu knowledge, pricing, knowledge of up to date promotional contests, giveaways, concerts, providing related assistance, and treating guests in a friendly and courteous manner.
- Provides accounting of transactions during shift聽by entering cash transactions in to point-of-sale system, counting currency, processing guest discounts, vouchers, VIP points and credit cards, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the food service management team.
- Ensures concession counter areas are stocked and clean聽by completing and submitting supply requisitions, placing delivered water, bottled beverages, food and supplies and condiments in the server stations, and cleaning all surface areas, sinks, shelves, counters, floors and cashier stations according to established procedures.
Job Specifications: Education and Experience Essential: 聽 - 3 months cash handling experience
- County of San Diego Food Handler Card
- CA ABC Responsible Beverage Service Certification
聽 Desirable: 聽 - High School Diploma, High School Certificate of Completion, or G.E.D.
- Guest or Hospitality Service experience
- Concession experience
- Food Server experience
- Casino experience
聽 Skills and Knowledge: Essential: 路聽 聽聽Ability to interact effectively with guests and team members 路聽 聽聽Ability to stand and walk for up to eight hours at a time 路聽 聽聽Ability to count U.S. currency and make change in a fast-paced environment 路聽 聽聽Ability to appear for work on time 路聽 聽聽Ability to work in a smoking environment 路聽 聽聽Ability to communicate effectively in the English language 路聽 聽聽Ability to maintain professionalism and composure 路聽 聽聽Ability to understand verbal directives and written instructions 路聽 聽聽Ability to accept constructive criticism 路聽 聽聽Ability to routinely lift and carry 25 pounds 路聽 聽聽Ability to bend, stoop, push and pull 路聽 聽聽Ability to complete forms and documents 路聽 聽聽Ability to recognize counterfeit monies 路聽 聽聽Ability to perform simple mathematical calculations Desirable 路聽 聽聽Multi-lingual Supervisory/ Managerial Accountability: Direct:聽 聽 聽 聽 聽 聽 None Indirect:聽 聽 聽 聽 None |
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