Housing Navigator

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting

• Finance Consulting and Billing Services

• Applied Technology

• Outsourcing and Operations

• Strategy

• Project and Grants Management

• Assessments and Feasibility Studies

Overall Responsibilities

PCG's Human Services practice area is seeking a Housing Navigator to join the Family Services department, which provides housing assistance and supportive services that promote family stability, housing security, and self-sufficiency for CalWORKs participants throughout San Diego County. The Housing Navigator works directly with participants experiencing homelessness or housing instability to identify and overcome housing barriers, secure temporary and permanent housing, and connect families to community resources. The position collaborates closely with case managers, landlords, property managers, housing providers, and community partners to expand housing opportunities and support successful housing outcomes. Responsibilities also include facilitating workshops, providing housing guidance and referrals, and helping participants achieve long-term housing stability and self-sufficiency through a client-centered, Housing First approach

Responsibilities:

• Partner with individuals and families experiencing homelessness or housing instability to identify housing needs, address barriers, and secure safe, stable housing opportunities.  
• Assist participants with locating and obtaining temporary, transitional, and permanent housing, including housing searches, rental applications, and landlord communications.
• Develop strong working relationships with landlords, property managers, housing providers, and community organizations to expand housing opportunities for participants.
• Collaborate with case managers and other service providers to support participant goals, coordinate services, and promote long-term self-sufficiency.
• Assess participant barriers to housing and connect individuals to appropriate community resources, supportive services, and financial assistance programs.
• Educate participants on housing options, tenant responsibilities, housing market conditions, and strategies for maintaining stable housing.
• Advocate on behalf of participants with landlords, community partners, and service providers to support successful housing outcomes.
• Facilitate workshops, orientations, and individualized coaching sessions focused on housing stability, tenancy success, and family self-sufficiency.
• Monitor housing placements and conduct follow-up activities to support housing retention and address emerging challenges.
• Maintain accurate and timely case documentation, service records, and payment requests in accordance with program requirements and contract guidelines.
• Stay informed of local housing resources, community services, and affordable housing opportunities to effectively support participant needs.
• Deliver services using a Housing First, trauma-informed, and client-centered approach that promotes dignity, engagement, and self-sufficiency.

Required Skills

• Ability to build rapport and establish productive relationships with participants, landlords, property managers, and community partners.
• Strong communication, advocacy, and customer service skills.
• Ability to assess barriers and guide participants toward successful housing outcomes.
• Creative problem-solving skills and the ability to identify practical housing solutions in a competitive housing market.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and ability to accurately maintain case records, documentation, and program compliance requirements.
• Proficiency with Microsoft Office applications, data entry systems, and web-based databases.

Qualifications: 

• An Associate or higher degree from an accredited U.S. college or university, or a certified foreign studies equivalency; significant related experience may substitute for the educational requirements.
• Experience in customer service, sales, account management, case management, housing services, social services, or a related field.
• Knowledge of housing resources, affordable housing programs, landlord engagement strategies, and community-based support services
• Bilingual Spanish and/or Arabic preferred

Working Conditions

• Must reside in San Diego County
• This position requires full-time (Mon-Fri) in-office work, from 8am-5pm.
• Flexibility to travel to other PCG offices if needed (East, Central and South Region)
• Regular attendance at meetings, trainings, community events, or stakeholder engagements outside of assigned office locations is required to support program and contract objectives

• PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

• The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

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Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $21.50 - $25.50. In addition, PCG provides a range of benefits for this role.

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.