Integrated Account Manager

Job DetailsJob Location: El Cajon, CA 92021Position Type: Full TimeSalary Range: $70,000.00 - $90,000.00 Salary/yearStellar’s Commitment At Stellar, we believe every employee plays an important role in our success. Contributions extend beyond defined responsibilities, and we value team members who are willing to step in, support one another, and take initiative when needed. We are committed to working collaboratively and expect each employee to contribute wherever and whenever their skills and efforts can help move the organization forward and ensure our collective success. About the Position:   The Integrated Account Manager (IAM) is an embedded, site-based role responsible for supporting the day-to-day operational execution and relationship management of assigned large or complex customer accounts. This role serves as a consistent on-site presence, ensuring alignment between the customer’s operational needs and Stellar’s products, services, and programs. The IAM works closely with customer stakeholders and internal teams to support service delivery, resolve issues, identify process improvements, and communicate opportunities for enhanced value. This position is designed for customer environments that benefit from dedicated, hands-on coordination and operational partnership.   Essential Duties and Responsibilities:   Other duties, responsibilities, and activities may change or be assigned at any time. On-Site Customer Support & Relationship Management Serve as the primary on-site Stellar point of contact for assigned integrated customer accounts Build and maintain strong working relationships with customer personnel across functions Provide consistent, professional on-site support aligned with customer expectations Act as a trusted resource for day-to-day questions, issue resolution, and coordination Operational Coordination & Execution Support the execution of Stellar programs, processes, and service commitments at the customer site Coordinate with internal teams including Customer Experience, Operations, Supply Chain, and Branch teams to ensure timely and accurate service Monitor order flow, fulfillment, and service performance to ensure alignment with customer needs Assist with implementation and ongoing support of integrated solutions (e.g., inventory programs, vending, kitting, process standardization, or similar initiatives) Process Improvement & Opportunity Awareness Observe customer workflows, usage patterns, and operational challenges Identify opportunities for improved efficiency, consistency, or service enhancement Communicate observations and opportunities to appropriate internal stakeholders Support continuous improvement efforts by providing site-level insight and feedback Communication & Documentation Maintain clear and consistent communication between the customer and internal teams Document site activity, issues, resolutions, and improvement opportunities as needed Participate in customer meetings and internal discussions to support alignment and planning Provide regular updates on account activity and site performance to leadership or assigned teams Collaboration & Team Alignment Partner effectively with Account Relationship Managers and other internal resources to support a seamless customer experience Contribute to a collaborative, solutions-oriented approach to customer support Support Stellar’s commitment to long-term customer partnerships through consistency and follow-through QualificationsEDUCATION: High School Diploma or equivalent required Associate’s or Bachelor’s degree preferred, or equivalent experience in operations, customer support, or account management REQUIRED KNOWLEDGE AND SKILLS 2–5 years of experience in customer service, account coordination, operations, or a related field Strong interpersonal skills with the ability to build relationships and communicate effectively with customers and internal teams Ability to manage multiple priorities and coordinate across functions in a fast-paced environment Problem-solving skills with the ability to identify issues and support practical solutions Strong organizational skills and attention to detail Comfortable working on-site and engaging directly with customer personnel Basic proficiency with Microsoft Office (Excel, Outlook, Teams) and ability to learn internal systems Ability to work independently with a high level of accountability and follow-through Preferred: Experience in industrial distribution, supply chain, or inventory management environments Experience supporting customer programs such as vending, inventory management, or on-site service models Familiarity with ERP or order management systems