Receptionist - El Cajon PACE

Position Summary:

Under the Supervision of the PACE Assistant Manager, ensures all visitors and participants are welcomed and screened. Answer telephones, greets, assists, and directs visitors, patients and other clinic office callers.

Essential Functions of the Job:

• Greets people upon arrival, answers telephones, routes callers, provides information to visitors, staff and participants.
• Responsible for checking in all participants and visitors upon arrival to the Day Center.
• Assists all visitors and participants by providing guidance and directions. Calls for an escort when necessary.
• Ongoingly tracks daily attendance and monitors transportation services as appropriate.
• Schedules appointments as needed.
• Is knowledgeable of regulatory requirements and makes recommendations to improve service delivery (as appropriate).
• Knowledgeable of PACE eligibility criteria and can speak to interested parties of basic PACE criteria.
• Assists in care and maintenance of department equipment and supplies.
• Provides assistance to PACE Center Leadership as needed.
• Interfaces, assists, and acts as liaison between PACE Administration and other departments.

Additional Duties and Responsibilities:

• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Participates in educational programs and in-service meetings.
• Attends meetings as required.
• Performs other related duties as assigned or requested.

Job Requirements

Experience Required (Minimum level of experience):

• 1 year of experience working with a frail, elderly population.
• 1 year of receptionist or front desk experience.

Education Required:

• High School or equivalent

Certifications Required:

• Current BLS for Healthcare Provider CPR (American Heart Association)

Verbal and Written Skills Required to Perform the Job:

• Bilingual in English/Spanish
• Good written and verbal communication skills.

Technical Knowledge and Skills Required to Perform the Job:

• Verbal ability for accurate and tactful explanation.
• Excellent Computer skills.

Equipment Used:

• Multi-extension phones; CRT/PC, Typewriter and other office machines.

Working Conditions and Physical Requirements:

• May be required to lift approximately 25 lbs. Mostly sitting position.
• May be required to travel to other sites.
• May be required to work evenings and/or weekends.

Universal Requirements:

Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment.  Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.