Sales BDC Representative

Description

Overview:

The Sales BDC Representative manages inbound and outbound customer communications to generate appointments and leads for the sales department. This role plays a vital part in the customer’s first impression of the dealership, ensuring prompt and professional follow-up that drives showroom traffic and online engagement.

RESPONSIBILITIES

• Manage inbound and outbound customer inquiries via phone, email, and other internet based communication systems
• Answer product and service questions received via phone and/or internet
• Respond promptly to customer inquiries and follow up on leads to ensure satisfaction 
• Follow up on leads in a timely fashion
• Confirm appointments each day in a timely fashion
• Schedule sales appointments and ensure customers have a seamless experience by working in partnership with dealership salespeople
• Maintain and update customer records in the CRM system.
• Work closely with the sales team to provide accurate information to customers.
• Be available to respond to phone and email inquiries in a professional, well-spoken manner
• Demonstrate dependability and attention to detail
• Display good time management skills by being productive with your time 
• Display a sense of competitiveness and desire to do well in your role

REQUIREMENTS

• Open availability including evenings and weekends.
• Clean driving record
• Valid California drivers license.
• Ability to obtain a sales license from the DMV.
• Clean background check.

QUALIFICATIONS

• High school diploma or equivalent
• Previous experience in a similar role a plus

BENEFITS

• Paid time off (PTO) for vacation, personal, and sick days.
• Matching contribution to your 401K retirement savings plan.
• Employee discount on vehicle purchases, servicing, and parts.
• Medical, dental, and vision insurance coverage for you and your eligible dependents.
• Life insurance for added peace of mind.
• Certified DailyPay partner.
• Employee Assistance Program.
• Bonus opportunities