Senior Executive Casino Host

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time.  Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.   

One attribute that remains unchanged, however, is Sycuan's sense of community.  Sycuan is more than just a business.  Sycuan is a community of people working together toward a common goal.  Whether you work in our state-of-the-art  Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Love building relationships, creating unforgettable experiences, and rolling out the VIP treatment? As a Senior Executive Casino Host, you'll be the face of Sycuan for our premium guests, growing and nurturing an exclusive portfolio of high-value players. You'll connect with VIPs, create personalized experiences, host exciting events, and turn great service into lasting loyalty. If you're a natural networker who thrives in hospitality, sales, and guest engagement, this is your chance to make every interaction feel like a jackpot

Job Purpose:

Acquires and retains premium VIP players

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

1. Targets client markets and establishes new premium VIP players by building a referral network through membership in professional organizations and participation in off-site recreational activities, developing relationships with industry professionals to create awareness of Sycuan in the marketplace, visiting other casinos to identify and recruit premium players, and contacting inactive VIP players to reestablish active play - 40%
2. Builds VIP player loyalty to the Sycuan Casino brand by utilizing sales and marketing techniques that foster a unique and exclusive client relationship, personalizing and issuing complimentaries according to established guidelines, promoting Club membership features and benefits, maintaining active communication with guests via phone, e-mail and written correspondence, arranging the delivery of special hospitality and leisure activity services and unique complimentaries, and planning and inviting VIP players to special events and tournaments based on level of play. - 30%
3. Retains VIP players and increases incremental trips and theoretical win by soliciting and listening to guest opinions and feedback, proactively identifying existing or potential service failures and areas for improvement, taking corrective action to remedy failures, recommending service improvements to the Player Development Manager and/or the Marketing Assistant Director, addressing and resolving guest complaints, and compiling guest feedback data and summary of findings for management review. - 30%

Job Specifications:

Education and Experience:

Essential:

• Bachelor's Degree in Marketing or a related field or equivalent experience
• 5 years of experience providing premium guest service in a gaming or hospitality environment

Desirable:

• Gaming experience
• Management experience

Skills and Knowledge:

Essential:

• Ability to interact effectively with premium guests, team members, and business clientele
• Ability to develop and implement guest retention plans
• Ability to analyze player data and make sound business recommendations
• Ability to communicate effectively in the English language
• Ability to complete documents and written reports
• Ability to maintain professionalism, diplomacy, and composure
• Ability to understand and follow verbal and written directions
• Ability to accept constructive criticism
• Ability to maintain confidentiality
• Working knowledge of database, spreadsheet and word processing applications
• Record-keeping and organizational skills
• Ability to work independently with minimal supervision
• Ability to work in a smoking environment
• Ability to walk and stand for up to eight hours at a time
• Ability to work all shifts
• Ability to appear for work on time

Desirable:

• Ability to communicate effectively in Spanish and/or Tagalog
• Ability to complete documents and reports in Spanish and/or Tagalog
• Player tracking software experience

Supervisory/Managerial Accountability:

Direct:        None

Indirect:      None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!