Job Title: Assistant Manager

Reports To: Property Manager

RCMI Property: Lake Forest

WHO WE ARE

We are a well-established property management company with over 40 years of success, operating across 7 states. Our reputation is built on strong operations, long-term relationships, and a people-first culture.

Why join us? Our average employee tenure is 10+ years—because we invest in our people and create a workplace where you can grow and thrive. If you’re looking for more than just a job, a long-term career with growth, stability, and a great culture, we’d love to meet you.

WHAT WE OFFER

100% Employer-paid medical coverage (employee-only)
401(k) with company match
Employer HSA contributions
Generous holiday schedule
Career growth and advancement opportunities
A collaborative, high-performing, and supportive culture

WHAT YOU WILL DO

As an Assistant Manager, you play a key role in supporting the daily operations of the community. You’ll help drive financial performance, ensure compliance, support leasing efforts, and deliver an exceptional resident experience—all while stepping in to lead when needed.

This role combines operations, customer service, financial responsibility, and team support in a fast-paced environment.

Key Responsibilities:

Resident Experience & Retention

Provide responsive, professional communication with residents and prospects
Address concerns and escalate issues when appropriate
Support resident retention initiatives and community engagement

Leasing & Marketing Support

Assist with property tours, follow-ups, and application processing
Support leasing efforts to maintain occupancy goals
Ensure accurate and compliant leasing documentation
Assist with marketing initiatives and outreach efforts

Operations & Property Management

Support daily property operations to ensure efficiency, compliance, and community standards
Help maintain a clean, safe, and market-ready property
Coordinate with vendors and monitor service quality

Financial Performance & Collections

Assist with rent collection and follow up on delinquent
Help track performance metrics and support reporting
Support occupancy, revenue, and expense control goals

Team Support & Leadership

Assist in supervising on-site staff and providing guidance as needed
Promote a positive, accountable, and team-oriented work environment
Support team scheduling and coverage to maintain smooth operation

Compliance & Administration

Ensure compliance with Fair Housing and all applicable regulations
Maintain accurate records, files, and documentation
Support office organization and administrative processes

WHAT SUCCESS LOOKS LIKE

Supports achievement of occupancy and revenue goals
Maintains high standards of resident satisfaction and retention
Ensures accurate, compliant, and audit-ready documentation
Effectively supports rent collection and delinquency management
Contributes to a well-run, organized, and high-performing community
Steps in confidently to support leadership and team operations when needed

GROW WITH US

This role is a key step toward property management leadership:

➡️ Assistant Manager at a Larger Property
➡️ Multi-Site Assistant Manager
➡️ Property Manager
➡️ Multi-Site Property Manager
➡️ Senior Property Manager
➡️ Regional or Corporate Roles

Advancement is based on experience, certifications, technical competencies, performance, and business needs.

WHAT YOU WILL BRING

Strong customer service and communication skills
Financial awareness, including rent collections and reporting
Excellent organization and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Problem-solving mindset with sound judgment
Leadership ability and willingness to take initiative
Working knowledge of Fair Housing and regulatory compliance
Tech-savvy (Microsoft Office; property management software such as Yardi a plus)

Qualifications:

High School Diploma or GED
Leasing or property management experience preferred

Ready to build your career with a company that values stability, growth, and people? Apply today and join a team where you can make a real impact.

Learn more about this Employer on their Career Site