Wellness Navigator- El Dorado

REPORTING RELATIONSHIP: Reports to the CCBHC Director 

FLSA STATUS: Non-exempt full -time

PURPOSE: The Wellness Navigator plays a key role within SCMHCC’s Certified Community Behavioral Health Clinic (CCBHC) model by supporting whole-person, integrated care. This position focuses on promoting wellness, recovery, and health equity through required screenings, care coordination, health education, and connection to community resources.

The Wellness Navigator maintains an active caseload and works collaboratively with clients, families, internal treatment teams, primary care providers, and community partners to address behavioral health, physical health, and social determinants of health. Through client-centered engagement and advocacy, the Wellness Navigator supports access to care, continuity of services, and improved health outcomes.

ESSENTIAL JOB FUNCTIONS

1. Screening and Assessment (CCBHC Required Services)

• Conduct required wellness, behavioral health, physical health, substance use, and social needs screenings in accordance with CCBHC standards for children, adolescents, and adults.

2. Care Coordination and Follow-Up

• Maintain an assigned caseload of clients receiving wellness navigation services.
• Provide ongoing follow-up to support continuity of care, including phone outreach, rescreening, appointment coordination, and documentation of outcomes.
• Coordinate care across internal and external partners.
• Assist clients in navigating eligibility criteria, applications, and appeal processes for medical, behavioral health, social, educational, and supportive services.
• Perform duties consistent with Community Health Worker core functions, including system navigation, care coordination, health education, and client advocacy to reduce barriers to care.

3. Documentation and Data Reporting

• Accurately and timely document all screenings, client interactions, referrals, follow-ups, and outcomes in the electronic health record (EHR).
• Ensure documentation meets CCBHC, organizational, regulatory, and payer requirements.
• Assist with tracking referrals, external services, and engagement outcomes to support quality improvement and reporting needs.

4. Client Engagement and Education

• Provide face-to-face, telephonic, and administrative support to clients and families.
• Educate clients on preventive health, wellness strategies, and available services to support recovery.
• Encourage client engagement in treatment, wellness activities, and community resources.
• Support clients in identifying and overcoming barriers related to health, wellness, and recovery.

5. Community and Team Collaboration

• Develop and maintain professional, collaborative relationships with SCMHCC staff and community partners.
• Maintain current knowledge of community resources, services, and supports relevant to client populations.
• Share information on community activities and resources with clients and staff to strengthen natural and informal support systems.
• Participate in team meetings, trainings, and quality improvement initiatives as assigned.

6. Regular and predicable attendance and punctuality. 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: 

• Community Health Worker (CHW) certification is preferred.
• Candidates who are not currently certified must demonstrate a willingness and ability to pursue Kansas Community Health Worker certification within a timeframe determined by SCMHCC.
• Ability to effectively relate to employees and the public in a positive way. 
• Ability to work effectively independently, or in a team with people of all socio-economic classes. 
• Produce documents written with clearly organized thoughts using proper sentence construction, punctuation and grammar. 
• Have excellent judgement, communication, and conflict resolution skills. 
• Have excellent ability to deal with diverse personalities, in a tactful, flexible and mature way. 
• Have a working knowledge of center programs, current policies and regulations governing 

SCMHCC operations. 

WORKING ENVIRONMENT: The environment is a typical office environment. While on location, work is generally performed indoors with ambient room temperatures, lighting and with traditional office equipment. This position may require the use of a personal vehicle for company business. Individuals must be physically capable of operating the vehicle safely, possess a valid driver’s license and have an acceptable driving record. Work schedule will generally conform to a Monday-Friday 40 hour per week schedule. 

CONFIDENTIALITY: All SCMHCC employees are expected to maintain the highest level of confidentiality and function within the highest ethical standards and by exhibiting exemplary conduct. 

SALARY RANGE FOR THIS POSITION: Salary commensurate with experience and current SCMHCC salary structure. 

PRIMARY LOCATION: El Dorado Clinic. Travel to work in other Clinic locations in Wichita, Andover and/or Augusta may be required at times; and/or in the community locations. 

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job.  It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified.  Other functions may be assigned and management retains the right to add to or change the duties at any time.