Banking Center Manager II

At Vantage Bank, we're driven by a deep commitment to supporting our customers, valuing our employees, embracing diversity, fostering meaningful connections, and providing outstanding service every step of the way.

JOB SUMMARY

The Banking Center Manager II is an experienced branch leader responsible for independently managing sales, service, operational performance, and compliance for a medium‑complexity banking center. They demonstrate strong business development capability, advanced customer‑relationship skills, and the ability to drive team performance with limited oversight. The Banking Center Manager II leverages cross‑functional partnerships including Commercial, Treasury, Mortgage, Merchant Services, and Wealth, to grow the branch’s portfolio and deepen customer relationships. They operate with a high level of autonomy and demonstrate strong operational oversight, sound judgment, and effective coaching skills, while also playing a critical role in advancing market-level initiatives and driving branch profitability.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

• Leads and manages branch personnel to ensure strong performance in sales, service, and operations.

• Ensures all staff receive ongoing training on products, services, policies, and cross‑functional duties.

• Independently drives business development by partnering with Commercial, Treasury, Mortgage, Merchant Services, and Wealth partners to support growth.

• Oversees compliance adherence, operational controls, and regulatory requirements including BSA, CIP, OFAC, and security procedures.

• Monitors scorecards, production trends, operational reports, and customer data to inform decisions and improve branch outcomes.

• Manages the end‑to‑end processing of complex client and lender‑referred requests.

• Resolves escalated customer issues and ensure high‑quality service delivery across the branch.

• Leads weekly staff meetings to communicate operational priorities, promotions, and strategic initiatives.

• Maintains effective communication with branch employees, internal partners, and leadership to ensure alignment on goals, priorities, and performance expectations.

• Conducts monthly one‑on‑one coaching sessions with each team member to support performance management, development, and accountability. Delivers quarterly performance evaluations.

• Conducts quarterly performance evaluations and provides continuous coaching, feedback, and documented support to ensure employee development, performance improvement, and accountability.

• Serves as an escalation point for complex transactions, operational exceptions, and client needs.

• Manages operational reports for new accounts, teller performance, exceptions, and compliance.

• Conducts monthly Financial Center Assessments and implement corrective actions.

• Represents the branch in community initiatives, business outreach, and partner engagements.

• Works effectively across business lines including Wealth, Treasury, Mortgage, Merchant Services, Commercial, Fraud, Security, and BSA.

• Builds deep, lasting customer relationships through consistent outreach and value‑focused conversations.

• Demonstrates empathy, respect, and commitment to creating a positive, inclusive team environment.

• Delivers tailored, proactive customer interactions and owns issue resolution from start to finish and encourages creativity and forward‑thinking solutions to improve customer and branch outcomes.

• Other duties as assigned.

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities and organizational limitations may result in some deviation from these guidelines.

• Bachelor’s degree preferred in Business, Finance, Management, or related field or equivalent experience required.

• 4–6 years of direct retail banking experience relating to customer service, sales, and operations.

• Minimum 2 years of leadership experience, including coaching, performance management, workflow oversight, mentoring, and employee development.

• Demonstrated ability to deepen customer relationships and resolve issues with urgency, ownership, empathy, and professionalism.

• Proven success referring customers to key partners, including Wealth, Treasury Management, Mortgage, Merchant Services, and Commercial Banking.

• Ability to utilize AI‑enabled tools to improve efficiency, decision‑making, coaching insights, and customer service quality.

• Excellent verbal, written, presentation and interpersonal communication skills.

• Knowledge of banking regulations, compliance expectations, and operational risk standards.

• Ability to independently lead a medium‑complexity branch and make sound operational, service, and customer‑related decisions with minimal supervision.

• Maintains strong situational awareness to ensure a safe and secure environment for customers, staff, and branch assets.

• Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.

• Demonstrates a hands‑on learning approach by actively developing proficiency in all branch processes, engaging directly with customers, becoming a subject‑matter expert, and using delegation appropriately while maintaining ownership of outcomes.

• Demonstrated ability to drive business‑development activity, portfolio growth, and community engagement.

• Exhibits a people‑positive, adaptable, and improvement‑oriented mindset, embracing change, innovation, and continuous development.

• Ability to always maintain a high degree of ethical standards and complete confidentiality.

BANK SECRECY ACT (BSA)

All employees of Vantage Bank, herein referenced to as the “Bank”, must comply with the terms of the BSA Policy upon acceptance of this position. The primary responsibility for enforcement of this policy and its operating procedures rests with the BSA/AML/OFAC Officer. However, it is the responsibility of each employee to take the required BSA training modules and become familiar with and adhere to the Bank Secrecy Act, Anti-Money Laundering and Office of Foreign Asset Control Policy.

EOE/M/F/D/V