Conversion Operations Support

Job Description

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive.

Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.
JOB SUMMARY: 

The Operations Support is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers. 

Essential Functions: 

Tracking and tracing outbound shipments 
Inspecting Inbound/outbound freight 
Customer Service calls 
Excellent Customer service
Coordinating recover and delivery schedules with various cartage agents 
Contracting new carriers as needed and assigning carriers and providing load tenders 
Develop collaborative carrier relationships 
Preparing paperwork for routing, closing out files, and sending documentation out on a timely basis 
Communicating freight status and any problems to other stations and customers, and updating the system 
Communicating to dispatch for customers' requested pick-ups 
Adhere to TSA /KSMS and other government regulatory compliance standards with regards to booking and routing of all shipments 
Data entry of shipments into transportation management system 
Quoting, costing and invoicing of international shipments, air, ocean and ground 
Other duties as assigned 
SKILLS/COMPETENCIES: 

Multi-tasking while maintaining precise attention to detail 
Negotiating abilities and able to close independently from management oversight 
Must have a financial acumen and experience with invoicing and payables 
Excellent verbal and written communication skills 
Must be able to type 35+ words per minute 
Must be able to work in demanding, high-volume environment, particularly with email and calls 
Precise attention to detail 
Proficient in Microsoft Office 
Must be tech savvy 
EXPERIENCE:  

Previous customer service or operations experience preferred - 1 years experience  

COMPANY BENEFITS:  

Medical 
Dental 
Vision 
401k + Company Match  
Employee Assistance Program 
Paid Time Off 
Flexible Work Schedules (when possible) 
And more! 

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.