Customer Service Representative

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Location: 1015 Belvidere St, El Paso, TX 79912

• Full-time with Benefits: Award-winning benefits package, medical/dental, 401K, PTO and much more!
• Career Advancements
• Superior Employee Engagement Program
• Paid Training

TransPerfect Connect is seeking Customer Service Representatives to support a premium retail client known for its focus on quality, craftsmanship, and elevated customer experience.

This role is responsible for delivering high-touch support across phone and email channels, assisting customers with product inquiries, orders, and post-purchase support. The ideal candidate understands the importance of brand representation and can communicate with customers in a thoughtful, polished, and service-driven manner.

Responsibilities

• Deliver a high-quality, brand-aligned customer experience across inbound calls and email interactions
• Assist customers with product details, including fit, materials, fabric care, and overall product knowledge
• Support customers with order placement, tracking, returns, and general inquiries
• Resolve customer concerns with a solution-oriented, empathetic approach
• Maintain a polished and professional tone that reflects a premium retail environment
• Accurately document all interactions in internal systems
• Follow established processes while adapting to meet individual customer needs

Required Qualifications

• Minimum of 6 months of customer service experience (retail or contact center environment)
• Strong verbal and written communication skills with attention to tone and detail
• Ability to deliver a thoughtful, service-driven customer experience
• Comfortable working in a structured, performance-driven environment
• Strong problem-solving skills and attention to detail
• Reliable attendance and schedule flexibility
• Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy
• Computer Skills – basic navigation and typing skills
• Communication tools – Teams, Outlook
• Time management
• Ability to work with challenging customers and maintain positive experience on each call

Preferred Qualifications

• Experience in retail, apparel, or brand-focused customer service environments
• Familiarity with product materials, fabrics, or apparel-related knowledge
• Experience handling email or ticket-based customer support systems
• Previous contact center experience in a customer-facing role

Work Environment & Schedule

• Onsite position based in El Paso, TX
• Flexible scheduling, including evenings, weekends, and holidays as required
• Training program will include product education, systems, and customer experience standards

Performance Expectations

• Deliver consistent, high-quality customer interactions aligned with brand standards
• Demonstrate strong product knowledge and ability to guide customer decisions
• Meet performance metrics for quality, productivity, and attendance
• Contribute to a positive, team-oriented environment

Pre-employment background check is required.

TransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.