pstrongImplementation Manager/strong/ppstrongCome join the MVT family!!! MVT is now hiring Implementation Managers for our team in El Paso, TX!/strong/ppThestrongImplementationManager/strongis responsible formonitoringthe performance ofthe existingand newly onboarded customers of the business using Key Performance Indicators (KPIs).Worksclosely with the Account Manager to gather and analyze data todeterminethecustomerssatisfaction level andidentifyareas for improvement. In addition,theimplementation managercollaborateswith the Director ofCustomerSuccessto develop strategies to enhance employee efficiency and productivity while setting measurable targets./ppstrongResponsibilities:/strong/pul liEffectively resolve issues and escalate as needed throughappropriate managementchannels./li/ulul liCommunicate issues clearly and professionally to relevant stakeholders, including management and other team members./li/ulul liCollaborate with cross-functional teams toidentifyand implement solutions to issues, ensuringtimelyresolution andensuresproactivecommunications./li/ulul liSchedulemeetings to proactivelyidentifyand resolve any customer service issues./li/ulul liManageday-to-day operations withtheCustomer Success Manager./li/ulul liReview and audit customers/BI scorecards with the customer success team, as well as outside departments. Including managing a master file forexecutive./li/ulul liCoordinatewith other members of the team to ensure that projects are completed on time./li/ulul liConduct customer success employee training courses./li/ulul liCreate SOPs for customer scorecards in how to view and troubleshoot./li/ul Pay Range: - per_year, General Benefits: pstrongJob Benefits:/strong/pul li401(k)/li liDental Insurance/li liHealth Insurance/li liLife Insurance/li liPaid Time Off/li liTuition Reimbursement/li liVision insurance/li/ulpstrongBenefit Conditions:/strong/pul liOnly full-time employees are eligible./li/ulp/p