Program Manager

Job Description

Program Manager

The Program Manager provides overall leadership, coordination, and management for assigned construction, inspection, quality, plan review, permit administration, and AHJ-support programs. This position is responsible for program execution, staffing, client interface, reporting, safety and quality alignment, commercial awareness, documentation control, and escalation management.

The Program Manager leads multidisciplinary teams and ensures assigned services are executed in accordance with approved scope, contractual requirements, applicable codes, client requirements, project procedures, and the authority structure established for the assignment.

·       Provide overall leadership for assigned programs, projects, or service scopes.

·       Serve as the primary interface between MSR-FSR, client representatives, authority representatives, design professionals, contractors, discipline leads, inspectors, and support personnel.

·       Establish communication protocols, escalation paths, reporting expectations, meeting cadence, and project governance routines.

·       Maintain alignment between scope, schedule, staffing, safety, quality, documentation, and commercial requirements.

·       Promote a proactive, no-surprises approach to issue identification, risk management, and client communication.

·       Oversee permit intake, completeness screening, plan review coordination, comment tracking, resubmittal management, and closeout of review records when included in the assigned scope.

·       Coordinate with applicable authority representatives regarding approval boundaries, reserved authority items, code interpretations, permit issuance, inspection requirements, and final acceptance processes.

·       Ensure plan review comments and technical feedback are clear, traceable, code-based, and routed through the approved workflow.

·       Escalate life-safety, code compliance, authority-sensitive, or unresolved technical issues through the approved channels.

·       Oversee field inspection execution across assigned disciplines, including civil, structural, architectural, mechanical, plumbing, electrical, instrumentation and controls, fire protection, fire alarm, low voltage, telecom, life safety, and specialty scopes as applicable.

·       Ensure inspection activities are performed against approved drawings, specifications, permit conditions, applicable codes, standards, and project requirements.

·       Support inspection readiness, hold-point management, deficiency tracking, reinspection coordination, final inspection tracking, and turnover readiness.

·       Monitor inspection trends, failed or not-ready inspections, reinspection volume, deficiency aging, recurring issues, and schedule-critical risks.

·       Lead mobilization, onboarding, staffing, performance management, resource forecasting, and demobilization for assigned personnel.

·       Manage staffing levels based on authorized scope, inspection demand, plan review demand, schedule requirements, shift coverage, weekend coverage, and turnover priorities.

·       Confirm assigned personnel have the required qualifications, ICC certifications, discipline licenses, State of Texas licenses where required, and project-specific training needed for their role.

·       Coordinate substitutions, added resources, surge staffing, and resource gaps with operations leadership.

·       Ensure controlled logs, trackers, dashboards, reports, inspection records, comment matrices, deficiency registers, reinspection logs, meeting minutes, and closeout records are maintained accurately.

·       Review and issue routine reports covering schedule, staffing, inspection activity, review status, open risks, deficiencies, reinspection status, and commercial impacts.

·       Maintain auditable and retrievable project records in accordance with client, authority, and company requirements.

·       Support labor-hour tracking, cost visibility, staffing authorization, change management, and client-facing commercial summaries.

·       Identify potential out-of-scope conditions, added shifts, extended duration, additional review packages, specialty inspections, or changes in project requirements.

·       Reinforce MSR-FSR safety and quality expectations and ensure personnel complete required onboarding, safety training, site access, and project-specific requirements.

·       Promote consistent execution, early issue identification, accurate documentation, and continuous improvement.

·       Minimum 10 years of experience in construction management, inspection management, quality management, AHJ support, permit coordination, plan review coordination, or large-scale technical construction programs.

·       Minimum 5 years of leadership experience managing multidisciplinary teams, discipline leads, inspectors, permit coordinators, document control personnel, technical reviewers, or field support personnel.

·       Experience supporting complex construction programs such as data centers, semiconductor facilities, mission-critical facilities, advanced manufacturing, industrial facilities, commercial construction, municipal programs, or infrastructure projects.

·       Working knowledge of building codes, fire/life safety requirements, inspection workflows, permit processes, deficiency tracking, reinspection management, and closeout documentation.

·       Strong communication, leadership, reporting, client interface, documentation, and escalation management skills.

·       Proficiency with Microsoft Office and common project management, inspection, reporting, document control, and dashboard tools.

·       Bachelor's degree in Construction Management, Engineering, Architecture, Building Construction, Project Management, Fire Protection, Mechanical, Electrical, Civil/Structural, or a related technical discipline is preferred.

·       An associate degree, trade school completion, apprenticeship, military technical training, or discipline-specific technical education may be considered when supported by significant relevant experience.

·       Equivalent combinations of education, technical experience, inspection leadership, AHJ support, plan review coordination, code compliance, and large-project construction experience may be accepted in lieu of a four-year degree.

·       ICC certification in one or more relevant inspection or code disciplines preferred.

·       PMP, CCM, CQM, Certified Building Official, or similar management / quality / code credential preferred.

·       OSHA 30 preferred.

·       Texas municipal, AHJ, inspection, or code compliance experience preferred when assigned to Texas-based programs.

The Program Manager is not required to personally hold every trade license; however, the Program Manager is responsible for confirming that assigned personnel meet applicable credentialing, ICC certification, discipline licensing, and State of Texas licensing requirements where required by scope, jurisdiction, client requirement, or law.

·       Program leadership and governance

·       Client and stakeholder communication

·       Inspection and permit workflow oversight

·       Resource planning and staffing management

·       Risk identification and escalation

·       Documentation and reporting discipline

·       Commercial awareness and change management

·       Safety, quality, and compliance leadership

·       May be assigned to office, field, remote, hybrid, or project-site environments.

·       May require travel, extended work hours, weekend support, or off-shift coordination depending on assignment requirements.

·       Must comply with all applicable safety, onboarding, PPE, access, and client requirements.

COMPETENCIES: 

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. 

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. 

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. 

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. 

• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. 

• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Promotes a cooperative Safety Team environment culture of mutual support. 

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. 

• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. 

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

• Occasionally (less than 1/3 of the job) 

• Frequently (1/3 to 2/3 of the job) 

• Continually (more than 2/3 of the job)     

• Frequently required to stand. 

• Frequently required to sit. 

• Frequently required to utilize hand and finger dexterity. 

• Continually required to talk or hear. 

• Continually required to walk up to 5 miles per day. 

• Continually required to climb multiple flights of stairs. 

• Occasionally required to climb, balance, bend, stoop, kneel or crawl. 

• Occasionally work near moving mechanical parts.  

• Occasionally work around fumes, airborne particles, or toxic chemicals.  

• While performing the duties of this job, the noise level in the work environment is usually moderate.  

• The employee must occasionally lift and /or move more than 30 pounds.  

• Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception and ability to adjust focus. 

• Must be able to wear personal protective equipment, including protective eye wear, hard hat, lab coat, gloves, steel-toed shoes, hearing protection, and respirators. 

• Must be able to safely access and traverse indoor and outdoor obstacles for site inspections, including climbing ladders, walking on stairs, catwalks, and other types of uneven surfaces where activity inspections are needed. 

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance
• Flexible Spending Accounts (FSA)
• Disability Insurance
• Paid Time Off
• Training & Development