pstrongJoin the MVT family!!! Mesilla Valley Transportation is hiring a SeniorTechnical Support Analyst in El Paso, TX!/strong/ppstrongJob Summary/strongbr /The Technical Support Analyst will be responsible for providing support to a wide variety of customerbr /types and situations. Progressive levels of responsibility within the role will necessitate a more proactivebr /approach to preventing future issues and fostering customer educatio/ppstrongResponsibilities:/strong/ppRepresent the technical support team in cross-functional meetings and projects.br / Handle the most complex and critical technical issues.br / Advise on more complex technical issues that Analys I amp; II cannot resolve, as needed.br / Act as a subject matter expert for specialized technical areas within the organization.br / Develop and implement advanced troubleshooting techniques and solutions.br / Conduct training sessions and workshops for technical support teams and end-users.br / Act as a point of escalation for critical issues and provide hands-on assistance when necessary.br / Continuously evaluate and recommend new technologies and solutions to improve efficiencybr /and effectiveness.br / Works with IT leadership to run the Change Management System/p Pay Range: 19.50-19.50 per_hour, General Benefits: strongJob Benefits:/strongul li401(k)/li liDental Insurance/li liHealth Insurance/li liLife Insurance/li liPaid Time Off/li liTuition Reimbursement/li liVision insurance/li/ulpstrongBenefit Conditions:/strong/pul liOnly full-time employees are eligible./li/ul
Back to searchSenior Technical Support Analyst
MVT Holdings
Posted a day ago, valid for 16 days
El Paso, TX 79949, US
$60,000 - $72,000 per year
Full Time
Paid Time Off
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Sonic Summary
- Mesilla Valley Transportation is seeking a Senior Technical Support Analyst in El Paso, TX.
- The role requires a proactive approach to prevent issues and educate customers, focusing on complex technical problems.
- Candidates should have at least 3 years of experience in technical support or a related field.
- The pay range for this position is $19.50 per hour, with various benefits including health and dental insurance, 401(k), and paid time off.
- Only full-time employees are eligible for the benefits offered.
