Fraud Payments Specialist

Summary

This position requires a high working knowledge of payment systems and excellent client service skills to support various payment services and monitor accounts and/or online activity for potential fraud.

Essential Functions

Maintain a high working knowledge and provide level two support for fraud and payment services; including but not limited to, Cash Management Services, Positive Pay, ACH Origination, Online/Mobile Banking, Faster Payments, Debit Cards, ATM Management.

• ACH

• Process and approve daily ACH origination files
• Review and respond to OFAC alerts generated through ACH origination files
• Monitor and respond to multiple fraud detection systems for potential fraud alerts related to ACH originations
• Work the daily ACH Returns and Corrections Report and notify clients as needed

• Other Fraud Detection

• Work daily Positive Pay exceptions.
• Review large incoming check items for potential fraud.
• Review Fraud Detection Systems for potential deposit account fraud; monitor and respond to all fraud alerts and potentially compromised cash manager clients and consumer accounts.
• Monitor Zelle Faster Payments alerts and manage incidents of fraud.
• Manage Zelle CRM portal and required reporting as needed.
• Monitor Trusteer anti-virus feeds for Treasury Management clients.

• Fraud Incidents

• Manage incident and fraud cases as assigned.

• Debit Card Management

• Inventory Management
• Dispute monitoring, tracking, reporting
• Debit Card maintenance

• ATM Management

• Monitor ATM alerts and contact vendor
• Work with vendor on ATM Cash Management
• Balancing of ATMs
• Reporting

• Client Support

• For Debit Card Services
• Zelle Services
• Client Service Center

• Other

• Create and maintain support cases with third party providers
• Process Mobile Deposit Temporary Increases
• Other duties as assigned

Required Education, Experience, Skills

• High school diploma or equivalent.
• One year bank operations experience preferred and strong knowledge of payment services a plus.
• Ability to communicate (both verbal and written) effectively and professionally with clients and bank personnel.
• Strong organizational and multitasking skills.
• Strong analytical and decision-making skills.
• Strong Microsoft Excel skills required and proficiency in Microsoft Word preferred.
• Attention to detail and problem-solving skills.
• Ability to work independently and as a team.
• Ability to interact and cooperate with all levels of the bank and clients.
• Must be able to maintain the highest level of confidentiality.
• Ability and flexibility to work early mornings or evenings as needed.

Equipment Used

• Standard office equipment such as computers, phones and photocopiers.

Supervisory Responsibility

• N/A

Working Conditions/Physical Requirements

• Office setting

WestStar is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including gender, race, ethnicity, disability, or veteran status.