Optical Patient Services Specialist

The Children’s Eye Center of El Paso
El Paso, TX | Full-Time | In-Office
$14–$18/hour (based on relevant experience)
The Children’s Eye Center of El Paso, is a leading pediatric ophthalmology clinic and optical in the region, we serve a high volume of children and families every day. Our clinic is structured, fast-paced, and purpose-driven.

This role is ideal for someone who thrives in busy environments, stays calm under pressure, and wants to grow into advanced optical and clinical responsibilities. If you enjoy staying active, learning constantly, and being part of a highly coordinated team — we would love to meet you.

What You’ll Be Responsible For

This is not just a front desk job. It is an integrated patient services position with cross-training and advancement opportunities.

• Welcome and guide pediatric patients and families efficiently and professionally in a friendly manner
• Checking patients in and out accurately
• Staying organized under pressure.
• Verifying insurance eligibility and benefits (training provided)
• Collecting copays and payments at checkout
• Entering and maintaining patient data accurately in our system
• Managing high phone volumes while assisting families in person
• Supporting the optical team with administrative and customer-facing tasks
• Maintaining an organized, clean, HIPAA-compliant front office and showroom
• Cross-train into other optical services including:
• • Frame selection and fitting
  • Lab processes and lens cutting exposure
  • Inventory management

Minimum Requirements

✔ At least 6 months of front desk or administrative experience in a medical office
✔ Experience in any of the following environments:
  • Medical or dental office
  • Optical or vision care setting
   • Insurance-based customer service
✔ Bilingual (English/Spanish)

✔ Reliable attendance and punctuality
✔ Able to multitask in a fast paced pediatric setting

Preferred

• Experience with insurance verification
• Familiarity with EMR systems
• Experience working with children and families
• Interest in growing into advanced optical or clinical roles

Benefits

• Stable, full-time position with consistent hours
• Medical insurance provided after 90-day probationary period
• Training in pediatric optical services
• Opportunities to grow into other roles
• Covered parking (garage)