Operations Manager

As the Operations Manager, you will be responsible for all pre-trip communications with our customers, primarily school groups. You will accurately and efficiently manage pre-trip paperwork collection, communicate program logistics, and coordinate with other campus departments including Education, Sales, Facilities and Food Service to ensure a seamless customer experience.

This position takes place at our campus in Yosemite National Park (El Portal, CA), and requires regular attendance on site. This is not a remote position.

Your primary job will be:

Communication:

• Communicates regularly with Group Coordinators about pre-trip paperwork requirements and program logistics.
• Conducts ~11 weekly informational phone calls with Group Coordinators.
• Tracks and sends multiple emails to over 200 school groups a year.
• Trains new Group Coordinators on how to prepare their chaperones for a NatureBridge experience.
• Accommodates special circumstances for individuals and/or groups, including dietary restrictions and medical limitations.
• Participates in monthly cross departmental meetings including the Yosemite Management Team and National Operations Team.

Administrative:

• Campus lead for innovation and maintenance of our Customer Relationship Management (CRM) tools.
• Manages online registration, Salesforce portals, and the Program Information drive.
• Prepares weekly Site Manager, Program, and Food Service Notes.
• Collaborates with other NatureBridge campuses to revise paperwork and operational systems.
• Updates and stewards the NatureBridge Yosemite webpage.

Risk Management:

• Addresses risk management concerns with clients/vendors and coordinates necessary modifications with associated staff.
• Works closely with Campus and National Director of Risk Management. 
• Rotating Manager On Call Duties.

Other:

• Perform all other duties as assigned by supervisor. 
• Occasional weekend and night work.

Compensation:

• $25/hour

• Medical, dental and vision insurance

• Option for a 403b retirement plan with employer match after six months

• Generous paid vacation, training days and sick leave

• Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA) and more

Who You Are:

We are looking for candidates who have:

• Relevant administrative, operations, or educational experience.
• Excellent communicator with a strong customer service orientation 
• Extremely detail oriented with organizational, task, and time management skills 
• Capable of working as part of a collaborative team; maintains positive working relationships with staff and guests.
• Strong problem-solving skills; able to make decisions independently while meeting the needs of multiple stakeholders  
• Demonstrated commitment to equity and inclusion in the workplace. We especially encourage you to apply if you are a member of (or have extensive experience working with people from) any communities that are impacted by the historic and current system of oppression that has limited access to environmental education, or the outdoors in general.
• Demonstrated office experience, ability to manage and communicate information quickly and accurately
• Experience with Google Suite of apps (Calendar, Gmail, Sheets and Docs) and database management or Customer Relationship Management program (CRMs). Internet and e-mail experience required

If you are interested in the role and do not meet every requirement listed, please still apply! We are interested in applicants with unique lived experience and skill sets.

*Employment eligibility is contingent on successful completion of a background check. 

Why should you join the NatureBridge team?

• We are a mission-driven organization that values your contributions and supports you in making a positive impact on young people and the environment

• You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment

• You want to be part of an organization that is invested in growth, self-examination, and creating equitable and inclusive environments for staff and participants