Location: All club facilities
Reports to: Operations Team Manager
Supervises: N/A
Status: Non-exempt / Full-time

Position Overview

The Detail Team Lead is a crucial part of our business, bridging the gap between hourly employees and the leadership team. This position is expected to demonstrate the highest level of performance and excellence in the Operations Department. The ideal Detail Team Lead is someone who exemplifies all four of our CORE values: DRIVE, DELIGHT, DETAIL, and DEVELOP. The Detail Team Lead will partner with all leadership managers at their respective facilities to provide a best-in-class, clean, and safe environment that enhances member experience and builds member satisfaction. This role also involves assisting the Operations Manager in managing the Play Department and supporting maintenance tasks to ensure the overall functionality and appeal of the facilities. Additionally, the Detail Team Lead will lead by example in maintaining a positive culture and ensuring that our facilities meet cleanliness and safety standards daily.

Essential Functions & Responsibilities

Ensure all club areas are thoroughly cleaned and disinfected, internal and external, including walkways and parking lots
Complete routine walkthroughs such as trash removal, locker room spot cleaning, and re-racking weights
Oversee execution of daily, weekly, and monthly cleaning tasks assigned by management
Assist the Operations Team Manager in managing the Play department to ensure play areas are clean, safe, organized, and enjoyable for members
Support maintenance tasks, routine inspections, minor repairs, and reporting significant maintenance needs to the Operations Team Manager
Communicate effectively with all team members to ensure seamless operations
Assist with supervised projects, such as painting, and ensure project completion
Provide excellent customer service by maintaining a clean and organized facility for members to utilize
Lead and motivate the Detail Team and ensue adherence to cleaning schedules and protocols
Conduct regular inspections to ensure cleanliness and safety
Maintain records of cleaning tasks and inventory of cleaning supplies
Attend mandatory meetings for the Operations department
Ensure proper opening and closing procedures are followed as outlined
Log/report all maintenance concerns to the front desk.
Report safety concerns to the appropriate channels and communicate incident reports to General Manager.
Adhere to Detail Team Lead schedule and company attendance policies
Other duties, such as team cleans or detailed inspections of locker rooms, as assigned by General Manager and/or Operations Team Manager

Success Factors

High level of cleanliness standards across facilities
Effective leadership/motivational skills to achieve daily cleaning and maintenance goals.
Proactively identify cleanliness and maintenance issues and resolve as needed
Receive positive feedback from members regarding the cleanliness and condition of the facility
Ensure a safe and clean environment that meets all health and safety standards.

Performance Metrics

The Detail Team Lead will be measured by specific KPIs. All KPIs will contribute to the overall goals set out for their respective clubs, while offering support in ensuring the success of the Operations Manager. All metrics are measured monthly.

Contribute to achieving monthly MXM expectations in cleanliness, friendliness and equipment condition score of 8.6 or higher
Club audit score of 85% or higher
Assist the Operations Team Manager for staffing needs
Conduct hourly bathroom checks
Daily club inspection (1 per shift)
Inventory check and restock daily (2 per day)
Ensure completion of Team Cleans as scheduled ( 11 AM, 2 PM, 4 PM)

Qualifications

One (1) year tenure with Defined Fitness, detail and/or play team, preferred (successful completion of a 90-day development plan)
College degree in related field preferred
Use of business judgment and strong analytical aptitude
Strong verbal, written, and interpersonal communication skills
Demonstrates willingness for self-development and able to use resources to improve overall operations
Strong leadership qualities including organizational ,motivational, team-building skills, and proficiency in delegation of tasks
Must obtain and maintain valid CPR/AED certification (including infant and child) within the first 45 days of employment.

Physical Requirements

Must be able to stand and/or walk for up to eight (8) hours at a time
Must be able to lift and carry approximately 50 pounds
Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and write

Benefits

Paid Time Off/Sick Leave
Gym Membership (full access to our gym facilities at no cost to team members)
Staff Pass Memberships (complementary memberships for family & friends)
Discounted Personal Training Sessions
Comprehensive medical, dental and vision plans
Life / AD&D Insurance
Pet Insurance

This job description in no way states or implies that these are the only duties that will be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements represent a minimum level of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, and employment remains “at-will”.

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