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Location:Â All club facilities
Reports to:Â Greet Team Manager
Supervises:Â N/A
Status:Â Non-exempt / Full-time
Position Overview
As a member of our Greet Team, your passion is fueled by your enthusiasm. You strive for constant and never-ending improvement. You are relentless in pursuit of your goals. Your personality is captivating and your larger-than-life presence is the face of Defined Fitness – the first and last impression. You are Defined Fitness. The Greet Team Member is the first point of contact for members, potential members, vendors and anyone entering or calling the facility. You will effectively solve the needs and wants of individuals who walk through the doors. You are expected to execute excellent customer service through daily duties and interactions by demonstrating the following qualities:
- Sales-driven with critical thinking skillsÂ
- Energetic and passionate
- Strong interpersonal communication skills
- Adaptable in fast-paced environments
 Essential Functions & Responsibilities
- Greet all members and guests in a professional, courteous, and pleasant manner
- Verify membership status and respond accordingly to questions, concerns, etc.
- Work with Greet Team Manager to achieve club sales goals
- Answer and/or direct all incoming calls promptly and courteously
- Conduct periodic club walks to ensure a clean and safe facility
- Accurately process money transactions
- Place calls to prospective members regarding new promotions
- Maintain a clean and well-stocked workspace
- Communicate all club concerns and member inquiries to management daily
- Provide tours for prospective members
Performance Metrics
Sales KPI Minimums | |
 | Personal |
 Daily Calls | 25 |
Monthly Booked | Â 20 |
Monthly Shows | 10 |
Monthly Closed | 5 |
Referrals | 2:1 |
3-Pack Attachment | 20% |
QualificationsÂ
- Minimum of one (1) year experience in a customer service-oriented position
- Minimum of one (1) year cash handling experienceÂ
- Demonstrate ability to provide excellent internal and external customer service.Â
- PC literate, including Microsoft Office and various other products, such as ABC and GymSales
- Valid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employment
- Ability to work mornings, evenings, and weekends as needed
 Physical Requirements
- Must be able to stand and/or walk for up to eight (8) hours at a time
- Must be able to lift and carry approximately 50 pounds
- Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and write
Benefits
- Commission incentive opportunities
- Paid Time Off/Sick Leave
- Gym Membership (full access to our gym facilities at no cost to team members)
- Staff Pass Memberships (complementary memberships for family & friends)
- Discounted Personal Training Sessions
- Comprehensive medical, dental and vision plansÂ
- Life / AD&D InsuranceÂ
- Pet Insurance
This job description in no way states or implies that these are the only duties that will be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements represent a minimum level of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, and employment remains “at-will”.
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