Summary:

Overview

Are you a driven horseperson ready to make a real difference for equines and the people who love them? If you thrive on purpose-driven work and the chance to shape equine welfare on a national scale, this is your moment. Join the ASPCA's Equine Welfare team and help turn passion into action — creating second chances, stronger futures, and lasting impact for equines every day.

Who We Are

The work of the ASPCA’s Equine Welfare Department (EW department) is aimed at the ASPCA’s goals of improving shelter capacity, expanding access to veterinary care, and leading efforts to prevent and respond to cruelty. The ASPCA Equine Transition and Adoption Center (ETAC) operates in Oklahoma as a combination “learning lab” and state-wide solution for provision of safety-net care and transition of “hard to adopt” equines. ETAC, the ASPCA Right Horse program and its network of Partners work together to develop, improve and share practices that allow the national equine sheltering field to support and adopt out more equines, reducing cruelty and suffering.

What You’ll Do

The Equine Support and Operations Manager supports all Equine Transition and Adoption Center daily operations. This is a dynamic, hands-on role where no two days look the same. In this role, you'll keep operations moving by triaging daily priorities, anticipating team needs, and taking initiative to ensure equines receive timely, high-quality care. From handling horses during medical exams and supporting behavioral treatment plans to managing inventory, data entry, and equine transport logistics, you'll play a key role in the rhythm of day-to-day operations. You’ll contribute to the development of standard operating procedures, participate in team meetings, and help shape evolving workflows as we build and refine new processes to influence equine welfare strategies, nationwide. By building meaningful relationships with colleagues, community members, partner organizations, and equine professionals, the Ops Manager helps align efforts and resources to improve the lives of equines in Oklahoma and beyond. This role is perfect for someone who thrives in a fast-paced environment, embraces a little ambiguity, and knows how to balance teamwork with independent action to keep everything moving forward.

The Equine Support and Operations Manager has no direct reports and reports directly to the Director of Operations, Equine Transition and Adoption Center.

Where and When You’ll Work

This position is onsite and located in in El Reno, OK. This is a full-time position, Tuesday -Saturday 9-5, and the candidate will need to be flexible, as some early mornings, evenings, and weekends will be required.

Ability and willingness to travel up to 15% annually, as needed.
Is flexible, adaptable, and willing to attend mandatory staff meetings, events, and training classes that may not occur during regular work hours.
Must be willing to work during inclement weather including wind, rain, snow, and heat.

What You’ll Get

Compensation

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future.

The target hiring range for this role is $60,000-$64,000 annually.

Benefits

Affordable health coverage, including medical, employer-paid dental and optional vision coverage.
Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays that allows you even more flexibility to observe the days that mean the most to you.
Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar-for-dollar up to 4% and provide an additional 4% contribution toward your future each year.
Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.

Responsibilities:

Responsibility buckets are listed in general order of importance, and include but are not limited to:

ETAC Operations and Logistics:

Track all ETAC equine information using the Airtable system, including but not limited to metrics, paperwork, medical and diet information, costs, miscellaneous notes, and more.
Oversee ASPCA Equine Welfare/ETAC inventories, including promotional stock, medical and care supplies, and conference materials.
Fulfill and complete orders and shipments as needed for events, ASPCA Right Horse Partners, and other locations/sites as identified.
Oversee ETAC barn maintenance, cleanliness, and organization of all on-site ETAC spaces. Ensure orderly, organized supply/storage area, enrichment/tack stall, and office.

Working both intra- and inter-departmentally, help plan, manage, and implement events on-site including public-facing events, internal team visits, partner learning opportunities, and facility tours.
Collaborate with Equine Welfare teammates to coordinate hosting and attendance of national conferences, events, and other off-site learning/networking opportunities.

Help guide and enforce ETAC processes and practices. Contribute to the development and implementation of standardized documentation (SOPs, process maps, etc.).
Assist with other tasks to support ETAC goals, community engagement and Equine Welfare department objectives.

Client and Partner Engagement:

Manage client-facing interactions for the ASPCA ETAC, as the primary point-of-contact to respond to, track, and manage ETAC inquiries (phone, email, in-person). Guide clients to ensure their needs are met, even when services might be beyond ETAC’s scope and operations.
Collaborate with Midwest Office call takers to troubleshoot hotline challenges and advise on client support strategies.
Attend in-field appointments handling unfamiliar equines and approaching client interactions with compassion and professionalism.
Collaborate with the Director of Operations to coordinate transportation of new intakes.
Assist during adoption and pickup appointments, representing the ASPCA when meeting with adopters and contractors.
Maintain a positive and professional working relationship with all ETAC contractors, partner organizations, and leaseholder team members, approaching all interactions with a united front.
Support ETAC Volunteer Program by managing day to day work of volunteers.
Support network of ETAC veterinary partners throughout the state of Oklahoma to schedule and provide safety-net care for clients; recruit and onboard new veterinary partners as needed.

Equine Care Management:

Inspect each ETAC equine daily, note irregularities, record or escalate as necessary.
Oversee daily enrichment, make recommendations, build (or purchase) enrichment supplies, and develop and oversee enrichment schedule.
Oversee turn-out schedule of ETAC equines, grooms as needed,
During inclement weather where operations are severely impacted, report on-site, work with the leaseholder team to ensure ETAC horses needs are met, troubleshooting, escalating emergencies as needed, and safeguarding the care of all animals on property.
Communicatewith leaseholder team to ensure care of ETAC horses and productive barn operations.
Coordinate feed regimens between medical and feed staff ensuring each equine receives proper feed. Update feed boards in alignment with leaseholder team process. Purchase special diets as necessary.
Administer, or oversee administration of, ETAC equine medications as prescribed and instructed by consulting veterinary partner. Update medication binder in alignment with leaseholder team process, filing completed med sheets in Airtable.
Provide medical treatment for ETAC horses as instructed (basic wound care, leg wraps, medicated baths, etc.)
Catch, groom, lead, and tack horses, as needed.
Conduct Basic Behavior Profile assessments at intake and periodically throughout pathway
Assist staff, contract veterinary professionals, contract haulers, and contract trainers in handling, restraint, and training techniques that may require assistance and tool or equipment use.
Provide basic training/behavior modification sessions for behaviorally uncomplicated equines. Capture notes, photos, and videos of sessions as requested.
Assists the Marketing and Adoption Manager in capturing photos and videos of equines for marketing purposes.
Advise on compassionate and strategic pathway recommendations for shelter equines, owner relinquishment and safety-net cases.

Qualifications:

Skilled in navigating sensitive and ambiguous client interactions with clear and compassionate communication.
Displays care and concern for the safety and well-being of self, animals, and others, especially during stressful times.
Strong interpersonal and communication skills.
Strong organizational skills with excellent attention to detail.
Strong critical thinking skills with the ability to identify and prioritize tasks, streamline processes, and navigate through unforeseen circumstances.
Experience safely handling equines, including those who are nervous, young, unpredictable, or unsocialized.
Able to work closely with behaviorally and medically compromised animals; comfortable working in an environment where euthanasia is performed.
Proficient with Microsoft Office suite and experience with or ability to adapt to new technologies (including Airtable, Box, Canva, etc.).
Forms authentic, trusting relationships that enhance individual and team performance.
Barn management, animal shelter, or veterinary clinic experience is beneficial; operations, logistics, and event management experience preferred.
Possess physical/mental stamina and ability to work on your feet 40 hours per week, sometimes through extreme weather conditions.
Must be able to lift up to 50 lbs., and have the physical capacity to bend, reach overhead, and repetitively use hands to meet the physical demands of this position.
Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history.
As part of the driving requirements of this role, must also pass a Department of Transportation Medical Exam
Understanding and ability to tow and trailer equines
·
Ability to exemplify ASPCA’s core values and behavioral competencies

Language:

English (Required)
Spanish is a plus

Education and Work Experience

Minimum 5+ years equine handling experience required

Minimum 2+ years client-facing or customer service experience required
Professional experience in an animal welfare environment preferred
Event management or support experience preferred

Logistics background or inventory management experience a plus

Event management or support experience preferred

Qualifications:

See above for qualifications details.

Language:

Education and Work Experience:

High School Diploma (Required)

Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Your Employee Rights Under the Family and Medical Leave Act:
Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees’ protected leave for certain reasons. Click on the link to learn more.

Applicants that are residents of Colorado and Oregon: Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application.

Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at careers@aspca.org. Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 | Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 | Fax: (317) 232-6580; E-mail: icrc@crc.in.gov | Website: www.in.gov/icrc. Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122.

Massachusetts Applicants: Per Massachusetts law, we are providing notice that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Philadelphia Applicants: You may view your rights under the Fair Criminal Record Screening Standards Act here.