IT Site Support Technician

Job DetailsJob Location: El Reno Manufacturing - El Reno, OK 73036We’re seeking a proactive and hands-on IT Support Specialist to join our team at a dynamic manufacturing facility. This hybrid role is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and values face-to-face collaboration with end-users. Key Responsibilities Provide onsite and remote technical support to end-users across the manufacturing site Respond to and resolve IT support tickets in a timely and professional manner Assist with workload overflow from centralized IT support staff Set up and maintain hardware (PCs, printers, mobile devices) and software systems Deliver employee training on IT tools, systems, and security best practices Support network connectivity, device configuration, and troubleshooting Collaborate with cross-functional teams to ensure smooth technology operations Travel occasionally to other company sites for support and training needs Qualifications 2+ years of experience in IT support or help desk roles Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications Experience supporting hardware, peripherals, and basic networking Excellent communication and customer service skills Ability to work independently and manage multiple priorities Valid driver’s license and ability to travel as needed Preferred Skills Spanish Experience in manufacturing or industrial environments Familiarity with ticketing systems (e.g., ServiceNow, Jira) Basic proficiency with Windows environment including Windows 11, M365 applications, and desktop troubleshooting Certifications such as CompTIA A+, Network+, or Microsoft MCP are a plus Qualifications