IT Analyst

Job DetailsJob Location: Gemini Industries, Inc (Oklahoma) - El Reno, OK 73036Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $45,000.00 - $50,000.00 SalaryTravel Percentage: NoneJob Shift: Day Shift/1st ShiftJob Category: Information TechnologyPosition Overview We are looking for an IT Analyst to join our team as the primary point of contact for day-to-day technical support. In this role, you will diagnose, troubleshoot, and resolve hardware, software, and network issues for our end users. This is an entry-level to early-career position ideal for someone with strong technical curiosity, great customer service skills, and a knack for clear communication. DUTIES AND RESPONSIBILITIES End-User Support & Help Desk Serve as the first line of contact for incoming technical support requests via ticketing system, email, and phone. Log, classify, prioritize, and track all support tickets through resolution or appropriate escalation. Walk end users through step-by-step problem-solving procedures in a patient, approachable manner. Systems & Access Management Perform basic user account management in Active Directory and Microsoft 365 (creations, password resets, group memberships, and permission updates). Configure, deploy, and maintain desktop hardware, laptops, monitors, mobile devices, and peripherals. Install, update, and troubleshoot core software applications (Microsoft 365, VPN clients, security tools, and role-specific software). Network & Infrastructure Maintenance Assist with basic local network troubleshooting (Wi-Fi connectivity, Ethernet connections, IP configuration). Support office peripheral equipment, including network printers, desk phones, and conference room AV setups. Document system changes, recurring issues, and resolution steps in the internal knowledge base. QualificationsREQUIRED QUALIFICATIONS Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and experience. Requires 2-4 years of related experience. Core Technical Knowledge: Strong fundamental understanding of Windows 10/11. Familiarity with Active Directory, Microsoft 365 Admin Center, and basic networking concepts (TCP/IP, DNS, DHCP, VPN). Prior experience using an IT Service Management (ITSM) or ticketing platform (e.g., ConnectWise, ServiceNow, Jira, Freshdesk). Soft Skills: Exceptional written and verbal communication skills with a customer-first mindset. Good analytical and troubleshooting abilities. Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment. Strong attention to detail and organizational skills. Ability to adapt to changing technologies and business needs. Ability to work independently and as part of a team. PREFERRED QUALIFICATIONS Relevant entry-level certifications (e.g., CompTIA A+, Network+, or Microsoft Certified: Fundamentals). Basic familiarity with PowerShell or automation scripts for routine tasks. PHYSICAL REQUIREMENTS Ability to remain seated for extended periods. Frequent use of a computer, keyboard, telephone, and other standard office equipment. Ability to occasionally lift up to 25 pounds. Ability to perform tasks requiring manual dexterity and visual acuity. Effective verbal communication.