WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.

At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

THE ROLE:

The Director, Operations leads a large-scale, multi-site business unit delivering non-clinical care services, with full regional accountability for growth, performance, and operational execution. This role drives business outcomes through leadership of senior operators, ownership of financial performance, and deployment of scalable operating models. The Director partners closely with executive leadership to translate strategy into execution, strengthen organizational capability, and lead complex, cross-functional initiatives that support sustained growth.

Primary Responsibilities

Own regional performance, including growth, service readiness, productivity, and overall operating results across multiple markets
Lead and develop Managers and Senior Managers, driving accountability, performance management, and leadership development
Partner with Finance and executive leadership on business planning, forecasting, and performance reviews
Translate enterprise strategy into regional execution, operating models, and standardized workflows across markets
Serve as a senior cross-functional partner to Sales, Talent Acquisition, Client Services, Finance, HR, and Compliance teams
Oversee workforce strategy and capacity planning to ensure staffing readiness and service continuity
Lead large-scale initiatives including market expansion, operational transformation, and organizational design improvements

This is a hybrid position, requiring you to be in the field 3x per week.

WHAT YOU BRING TO THE TABLE:

Qualifications

10+ years of progressive operations leadership experience, including multi-site or regional leadership
Experience leading leaders within layered organizations and driving performance at scale
Strong background in business planning, financial oversight, and performance management
Experience leading cross-functional initiatives and operating model design
Experience in healthcare, home care, disability services, or similar service-based environments preferred
Master’s degree in Business Administration, Healthcare Administration, Operations, or related field preferred
Ability to travel up to 25%

Skills

Regional business leadership and P&L ownership
Strategic planning and execution at scale
Leadership development and organizational design
Executive communication and stakeholder influence
Cross-functional collaboration and resource allocation
Data-driven decision making and performance management
Change leadership and operational transformation

WHAT WE BRING TO THE TABLE:

_{24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.}

_{Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.}

_{Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.}

_{Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.}

_{By Email: info@dcba.lacounty.gov}
_{By Web: https://dcba.lacounty.gov/contact-us/}
_{By Phone: (800) 593-8222}

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$170,000—$200,000 USD

Learn more about this Employer on their Career Site