People Experience Manager

Behavior Frontiers

Salary Range: $80,000 - $90,000

People Experience Strategy & Solutions 

• Design and execute initiatives that improve employee connection, communication, recognition, growth, and manager support. 

• Partner with HR and operational leaders to address recurring employee concerns and remove barriers affecting satisfaction. 

• Create targeted action plans for high-risk regions, roles, or teams based on engagement and retention data. 

• Support the development of employee listening strategies, including pulse surveys, onboarding check-ins, stay interviews, and exit feedback reviews. 

• Translate employee feedback into clear recommendations, owners, timelines, and measurable outcomes. 

Leadership Partnership & Accountability 

• Meet regularly with HR, Operations, Clinical, Recruiting, Training, Scheduling, and regional leadership to review people metrics and follow up on action plans. 

• Coach managers on employee experience practices, including communication, recognition, retention conversations, and follow-through on employee concerns. 

• Escalate urgent people experience risks and recommend corrective actions when trends indicate potential retention or morale issues. 

• Ensure leaders are accountable for agreed-upon actions that support employee satisfaction and retention goals. 

• Prepare concise weekly updates for senior leadership that summarize key risks, wins, trends, and recommended next steps. 

Data, Reporting & Continuous Improvement 

• Build and maintain dashboards, trackers, and reporting tools that provide visibility into employee experience trends. 

• Use data to predict risk areas, evaluate the impact of solutions, and identify opportunities for continuous improvement. 

• Track year-over-year improvement in retention, satisfaction, engagement, turnover, onboarding quality, and employee sentiment. 

• Partner with HR systems, payroll, recruiting, and operations teams to ensure people data is accurate, timely, and actionable. 

• Recommend process improvements that reduce friction for employees and improve consistency across regions. 

• Other duties as assigned 

Education & Experience 

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, Psychology, Healthcare Administration, Data Analytics, or a related field required. 

• 4+ years of experience in Human Resources, employee experience, people operations, organizational development, workforce analytics, or retention-focused roles preferred. 

• Prior experience owning or supporting employee retention, engagement, satisfaction, turnover reduction, or employee listening strategies strongly preferred. 

• Experience creating scorecards, dashboards, action plans, and executive-ready reports using HRIS, survey, spreadsheet, or business intelligence tools. 

• Experience analyzing employee lifecycle data, including onboarding, engagement, turnover, exit feedback, stay interviews, employee relations trends, training outcomes, and manager effectiveness indicators. 

• Experience working in healthcare, behavioral health, ABA, multi-site operations, or a high-growth service organization preferred. 

• Experience partnering with field leaders, clinical leaders, operations teams, recruiting, training, HR, and senior leadership to drive measurable people outcomes. 

• Experience facilitating employee listening sessions, manager coaching conversations, focus groups, or cross-functional problem-solving meetings preferred. 

Knowledge, Skills & Abilities 

Preferred Qualifications 

• SHRM-CP, SHRM-SCP, PHR, SPHR, or similar HR certification preferred but not required. 

• Experience using OneHCM, Monday.com, Power BI, Microsoft Excel, survey platforms, or similar tools to manage people data and action tracking preferred. 

• Demonstrated ability to identify trends, diagnose root causes, and recommend practical solutions that improve retention and employee satisfaction. 

• Strong understanding of the employee lifecycle, including recruiting handoff, onboarding, training, scheduling, manager support, career development, engagement, and exit processes. 

• Ability to handle confidential employee information with discretion, professionalism, and sound judgment. 

• Strong analytical skills with the ability to interpret data and translate findings into practical action plans. 

• Excellent communication, facilitation, and relationship-building skills. 

• Ability to influence leaders and drive accountability without relying solely on authority. 

Why Behavior Frontiers is perfect for you: 

• Competitive pay with optional On-demand paychecks thru DailyPay - get paid on your own schedule!
• 401K Plan with company match after 6 months of employment
• Paid Personal Time Off
• Paid Holidays
• Paid Sick Leave
• Medical, Dental and Vision insurance
• Opportunities for career advancement
• Performance and promotion raises
• Free Telehealth: Free 24/7 access to a doctor via telehealth for you and your dependents with no limits and no co-pays
• Free Telehealth Mental Health: Free access to a mental health counselor via telehealth for you and your dependents (over age 13) with no limits or co-pays
• Employee Assistance Program: Free access to some support services (financial, legal, counseling, etc.)
• Fitness: Discounted monthly gym membership to 12,000 gym locations nationwide, as well as free access to workout videos
• Deals: Exclusive discounts and savings to 500+ companies and more!
• Travel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and more!
• Lab Testing Discounts:10-80% off costs of routine lab work
• New Benefits Rx: Discounts on prescription medications from 10-80% at 60,000+ locations nationwide

Why work for Behavior Frontiers? Visit our benefits & perks page to learn more!

Behavior Frontiers is an Equal Opportunity Employer and will consider for employment all qualified applicants in a manner consistent with the requirements of the applicable federal, state, and local laws.