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Job Description:
Strategic Imperative:
The Account Manager plays a critical role in ensuring the success and retention of our Shopper Marketing clients. This role is responsible for driving client satisfaction by overseeing campaign performance, ensuring KPIs are met, and fostering long-term partnerships that result in renewals and incremental investment with Prodege.
By delivering exceptional customer service, the Account Manager ensures client needs are proactively addressed on a daily basis. Serving as the primary point of contact, the Account Manager acts as the central communication hub between clients and internal stakeholders, aligning cross-functional teams to deliver seamless execution and strong business outcomes.
Prodege:
A cutting-edge marketing and consumer insights platform, Prodege has charted a course of innovation in the evolving technology landscape by helping leading brands, marketers, and agencies uncover the answers to their business questions, acquire new customers, increase revenue, and drive brand loyalty & product adoption. Bolstered by a major investment by Great Hill Partners in Q4 2021 and strategic acquisitions of Pollfish, BitBurst & AdGate Media in 2022, Prodege looks forward to more growth and innovation to empower our partners to gather meaningful, rich insights and better market to their target audiences.
As an organization, we go the extra mile to “Create Rewarding Moments” every day for our partners, consumers, and team. Come join us today!
Primary Objectives:
Partner closely with Sales Directors to deliver best-in-class service and strategic support to clients.
Build and maintain strong client relationships by providing ongoing support, driving renewals, and identifying opportunities to grow existing accounts.
Proactively assess client needs, goals, and preferences, adapting ways of working to deliver tailored solutions and exceptional experiences.
Analyze data and insights from Prodege’s backend analytics to share trends, learnings, and actionable recommendations with clients during and after campaigns.
Manage campaigns end-to-end, from initial planning and setup through activation and launch in the live environment.
Collaborate cross-functionally with Sales, Creative, and Ad Operations teams to ensure successful campaign execution.
Communicate clearly and consistently with all stakeholders, ensuring alignment, accountability, and ownership of key deliverables.
Qualifications - To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Detailed Job Duties:
Serve as the primary point of contact for clients, providing day-to-day support across all phases of campaign execution, from kickoff through launch, optimization, reporting, and renewal.
Manage multiple campaigns and timelines simultaneously, adapting to fast-paced environments, quick turnarounds, and evolving client needs.
Coordinate asset collection and requirements, ensuring clear and timely communication across internal teams.
Act as the central liaison between clients and cross-functional partners (Sales, Creative, Ad Operations) to ensure seamless campaign execution and delivery.
Analyze campaign performance and share optimization recommendations aligned to client objectives.
Ensure all contractual deliverables and client expectations are met through close collaboration with internal stakeholders.
Partner with Sales to support renewals and identify opportunities for account growth.
Prepare and present post-campaign reporting and performance insights to support ongoing client relationships.
Proactively resolve issues and maintain high levels of client satisfaction through exceptional service.
Share client feedback and marketplace insights to inform product and process improvements.
Travel as needed for client meetings, sales engagements, or industry events.
What does SUCCESS look like?
Success for the Account Manager is typically defined by a combination of various key performance indicators (KPIs) and outcomes that align with the company's goals and the nature of the role.
Client Satisfaction & Retention: Clients consistently report high satisfaction, renew campaigns, and view Prodege as a trusted partner.
Clear Communication & Responsiveness: Clients and internal teams experience timely, proactive, and effective communication across all touchpoints.
Campaign Performance & Insights: Campaigns meet or exceed KPIs, supported by thoughtful analysis, actionable insights, and clear reporting.
Revenue Growth: Existing accounts are retained and expanded through renewals, upsell, and cross-sell opportunities.
Contractual Excellence: All contractual obligations, deliverables, and timelines are met, ensuring alignment with client expectations and business goals.
The MUST Haves:
Three or more (3+) years of experience at a digital, interactive, or shopper marketing agency (or equivalent).
Proven success in account management, with a track record of retaining, renewing, and growing client relationships.
Strong understanding of digital and interactive marketing strategies and campaign execution.
Excellent verbal and written communication skills, with the ability to influence clients and internal stakeholders.
Strong analytical skills and attention to detail, with the ability to use data to inform recommendations.
Exceptional organizational, project management, prioritization, and multitasking skills.
Ability to think creatively and strategically, including comfort with consultative selling and negotiation.
Thrives in a fast-paced, deadline-driven environment and performs well under pressure.
Self-motivated, proactive, and able to work effectively both independently and as part of a team.
Willingness to travel as required (up to 50% for sales-aligned roles; up to 10% for other roles, as applicable).
The Nice to Haves:
BA/BS degree preferred
Proficient in Microsoft Office, particularly Excel and PowerPoint, and Google Sheets and Slides
Experience with Hubspot, JIRA, Sigma
Pay Transparency:
The anticipated on-target earnings range for this position is $80,000 to $90,000. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to; the type and length of experience within the job, type and length of experience within the industry, the type and length of knowledge and skills for the position, education, training, etc. Prodege is a multi-state employer and final compensation within this range could be impacted by work location. Please note that the compensation details listed in US role postings for sales and account management reflect the base salary and commission potential only, and do not include bonus, equity, or benefits.
Prodege Benefits:
Prodege offers a comprehensive benefits package to US Full-time employees including medical, dental, vision, STD, LTD and basic life insurance. Employees receive flexible PTO, as well as paid sick leave prorated based on hire date. US Employees have eight paid holidays throughout the calendar year. Employees receive an option to purchase shares of Company stock commensurate with their position, which vests over four years.
Equal Employment Opportunity Statement
At Prodege, we are committed to creating a diverse and inclusive environment. We are proud to be an
Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply.
FCIHO
Employers will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of FCIHO.
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