Insurance Account Manager

Account Manager- Insurance

JOB DESCRIPTION

Summary/Objective

The Account Manager role is to oversee a portfolio of assigned clients, develop new business from existing clients, actively seek existing client coverage opportunities, and process all claims for the selected business unit. Account management responsibilities include developing strong relationships with clients, connecting with key business executives and stakeholders, and preparing renewal reports. Account Managers answer client queries, identify new business opportunities among existing clients, and follow through with processing. In this role, you will liaise with cross-functional internal teams (including Customer Service and Sales departments) to improve the entire customer experience. This position may require travel.

Essential Functions

This following list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities based on business necessity. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

• Serve as the lead point of contact for all assigned client account management matters
• Build and maintain strong, long-lasting client and carrier relationships and being proactive in anticipating client needs
• Negotiate renewal contracts and close agreements
• Develop trusted advisor relationships with key accounts, client stakeholders, and executives
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives and KPIs
• Develop new business with existing clients and/or identify areas of improvement
• Prepare reports on account status (Renewal No Surprise Approach)
• Participate in company Marketing initiatives that affect the growth of the Company
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Handle daily activities, calls, mail, emails and other account management duties including the documentation and processing/tracking of client interactions within agency management system (AM-Epic) and adhere to the standard operating procedures (SOPs) of the company to ensure data accuracy and completeness
• Handling billing, including outstanding payments, claims, coverage analysis and customer service inquiries and requests made by the customer and processing to conclusion.
• Manage policy expirations, cancellations, and renewals.
• Prepare renewal submissions, remarket accounts, negotiate coverage, and conduct client research.
• Stay updated on and follow/adhere to company policy and procedures.
• Maintain frequent, transparent communication with team members regarding accounts and workload status, including any issues.
• All other duties as assigned
• Maintain effective communication with team members and support the culture of the Company, honoring our core values of Tell the Truth, Work Hard, Have Fun!

Education & Experience

The following are the minimum requirements for the position, which may be satisfied by an equivalent combination of education and experience.

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent planning and organizational skills.
• Ability to have conversations with clients via phone
• Plan the next week’s work according to the current week
• Conduct difficult conversation with clients
• Excellent computer proficiency (MS Office – Word, Excel, and Outlook)
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g., Pipedrive, Asana, etc.) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales, or relevant field preferred
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Demonstrated high level of attention to detail

Professional Licensure

The following are minimum requirements for the position.

• The Account Manager will be asked to complete professional licensure, designation, or certification as appropriate.

Knowledge, Skills & Abilities

The following are the minimum requirements for performing the essential functions of the position.

• Professional verbal and written communication skills with the ability to effectively present information to a group or one-on-one.
• Ability to professionally and enthusiastically represent the Company.
• Creative thinker and proactive problem solver.
• Effective time manager with strong organizational skills with the ability to successfully prioritize multiple projects and meet tight deadlines.
• Proficiency in Microsoft Office Suite, including Word, Outlook, and Excel.
• Ability to work outside regular business hours, including evenings and weekends on an occasional basis.
• Possession of a valid driver’s license and proof of insurance and liability coverage included in his/her personal auto insurance policy.
• Must be able to perform the duties of their position in the event they are required to operate a company vehicle, and driving record must meet the requirements of the company auto insurance policy.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle, or feel; and talk or hear. The employee is frequently required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to regularly read from a computer, tablet, or smartphone device; and to frequently operate a motor vehicle when traveling for business.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

• This position operates in a fast-paced, business-casual office environment with a moderate noise level. The employee is occasionally exposed to outdoor weather conditions throughout the year during work-related travel.

Travel

• This position requires local travel, for promotional events, training, and industry-specific opportunities.