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Job Description Summary
Responsible to drive ongoing management/maintenance of all Digital infrastructure, products, services & ops ensuring business continuity, capacity management, incident response & help desk mgmt. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role carries high levels of operational judgment and accountability, balancing autonomy with alignment to operating policy objectives. Key responsibilities span capacity management, incident response, help desk management, and software quality improvement with a direct impact on the team's ability to deliver services that meet defined standards of quality, timeliness, and business value.Job Description
Responsibilities:
Serve as theĀ primary operational ownerĀ for AI application infrastructure, monitoring system health, managing incident detection, escalation, and timely resolution in alignment with defined SLA/SLO targets across the DevOps lifecycle
LeadĀ Root Cause Analysis (RCA)Ā reviews andĀ Push to Production meetings, ensuring readiness criteria are met, risks are communicated, and corrective actions are tracked to closure
Own and report onĀ SLA/SLO performance metrics, providing regular dashboards to leadership and driving data-informed decisions to address trends and service gaps
Influence the development ofĀ operational strategyĀ for AI applications, including resource planning, policy formulation, and tooling roadmap alignment
Proactively monitorĀ industry trends in AI Ops, MLOps, and DevSecOps, translating emerging best practices into actionable improvements for the organization
ApplyĀ high-level operational judgmentĀ to navigate complex technical and business challenges, constructing well-reasoned recommendations for problems that extend beyond standard operating parameters
Identify and implementĀ process improvementsĀ across deployment pipelines, monitoring frameworks, and support workflows to improve reliability, scalability, and operational efficiency
Champion aĀ quality-first cultureĀ by defining and enforcing operational standards, quality policies, and best practices across the AI application support team
LeadĀ cross-functional teams and projects, communicating complex technical concepts clearly to both technical and non-technical audiences, including senior leadership and external partners
Mentor and guide team members, fostering professional growth while serving as aĀ bridge between development, operations, and business stakeholdersĀ to ensure alignment on priorities and outcomes
Required Qualifications:
Minimum of a Bachelor's Degree in a relevant discipline
10+ years of relevant professional experience
Desired Characteristics:
Demonstrated expertise in:
SaaS application incident management and enterprise-grade operational management
Software Development Lifecycle (SDLC)Ā including Agile, DevOps, and CI/CD practices
New Product Introduction (NPI)Ā processes and product roadmap rollout (push to prod)
Incident management frameworksĀ (e.g., ITIL)Ā and SLA/SLO governance
AI/ML application operationsĀ or AI Ops tooling and practices
Working with observability toolsĀ (e.g., Datadog, Splunk, Dynatrace)Ā and log management systems to troubleshoot issues.
Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.
Hands-on familiarity withĀ AI/ML platforms, monitoring tools, and cloud infrastructureĀ (e.g., Azure, AWS, GCP)
Experiencing establishing support through purchased services agreements and coordination of L1/L2/L3 support.
Experience setting up PagerDuty rotations and support workstreams.
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is anĀ Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
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For candidates applying to a U.S. based position, the pay range for this position is between $137,700.00 and $229,600.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidateās experience, education, and skill set.Ā
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Bonus eligibility: discretionary annual bonus.Ā
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This posting is expected to remain open for at least seven days after it was posted on June 01, 2026.Ā
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Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.Ā
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GE Vernova Inc. or its affiliates (collectively or individually, āGE Vernovaā) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.Learn more about this Employer on their Career Site
