Customer Service Representative

Summary:

The Customer Service Representative is responsible for building lasting relationships with customers and the

Hornback Plumbing team through excellent communications. This position will engage in contact with

customers in our local communities to schedule service, maintenance, or new installation appointments.

Essential Job Duties:

• Receives inbound or makes outbound calls to book appointments with our service and sales teams

• Provides accurate appointment information to service or sales teams

• Tracks calling efforts and accomplishments

• Follows-up with customers to ensure customer satisfaction

Other Duties:

• Performs other duties as requested

Knowledge, Skills, & Abilities:

• Excellent verbal skills

• Strong interpersonal skills

• Energetic personality

• Ability to manage tasks with minimal supervision

• Ability to clearly and effectively communicate ideas related to policies and procedures and provide guidance

to management and employees verbally and in writing

• Ability to manage time effectively and efficiently

• Ability to multi-task

• Regular and reliable attendance

Minimum Qualifications:

• High school diploma or equivalent

• Possess a valid driver’s license

• Eligible to work in the U.S. without sponsorship

Preferred Qualifications (not required):

• (none)

Physical Demands:

• Ability to operate computer, phone and other office equipment as needed

• Ability to work effectively using a personal computer for long periods of time

• Ability to sit/stand at workstation for extended periods of time

• Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work

• Ability to perform the essential functions of the position with or without reasonable accommodation

Hornback Plumbing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.