Operations Director - Elizabethtown Sports Park/Steelgrove Amphitheater

OPERATIONS DIRECTOR - Elizabethtown Sports Park/Steelgrove Amphitheater

ETSP SFM, LLC

LOCATION: Elizabethtown, KY

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: FULL-TIME (EXEMPT)

ABOUT THE COMPANY

Elizabethtown Sports Park/Steelgrove Amphitheater is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Elizabethtown, KY. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Elizabethtown Sports Park/Steelgrove Amphitheater is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY

The Director of Operations will be responsible for the management of the facilities operations for both Elizabethtown Sports Park and Steelgrove Amphitheater including but not limited to maintenance, housekeeping, retail, front of house event management. The Director of Operations will also work closely with other departments in hiring, training, and staff scheduling for event and facility operations team members.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Support in the hiring process, training, and development of facility team members
• Ensure staff readiness for events and proper event and safety procedures
• Oversee front-line managers and supervisors to ensure compliance with SFC policies, safety regulations, and other applicable laws
• Oversee event operations and administration, including detailed coordination of event setup, ingress, egress, gates, parking lots, and final operational readiness
• Serve as Manager-on-Duty (MOD) as needed, including event and weekend coverage as assigned
• Negotiate and manage vendor contracts and working relationships
• Lead cross-functional coordination and communication across the Events team and other internal departments
• Develop and manage budgets, control expenses, and oversee facility maintenance and inventory reporting
• Oversee proper cash handling procedures and required certifications, ensuring renewals remain current
• Create and monitor leadership team schedules and ensure adequate staffing coverage for events
• Work with the General Manager and Finance Manager to develop KPI reports and support the facility business plan and execution
• Promote company culture and expectations to staff
• Perform other duties as assigned
• All additional tasks assigned by Management

MINIMUM QUALIFICATIONS:

• A bachelor's degree in recreation, sports management or related field and 3-5 years appropriate experience preferred
• Food service and food service management experience preferred
• Must have excellent interpersonal, problem solving and negotiating skills
• Must be a team player
• Must have excellent verbal and written communication skills
• Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
• Must be able to work a flexible work schedule (e.g., nights, weekends, holidays and long hours)
• Must possess current CPR/FIRST AID certifications or must be willing to obtain them within a specified period
• Prior responsibility in daily P&L management and budget oversight
• Well organized, efficient, flexible, and able to meet deadlines

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
• Will be required to operate a computer
• Facility has intermittent noise