Quality Engineer Liaison

About Metalsa: We are a global company with 60+ years of experience in the automotive industry, we manufacture safe and sustainable products for people around the world. We are working for a better future where we enrich communities every day by being committed to people, innovation, and our planet. If you have what it takes to accelerate Metalsa’s vision of future mobility, we want you to join the team! For more information, visit metalsa.com

Mission: Quality Engineer Liaison  

Lead all concerns related to product quality at the customer in Detroit, Michigan (Dearborn).  Provide daily on-site support and supervision of the liaison inspection team.

Function/Accountability

Responsible for Customer Issue follow-up and resolution to close all customer concerns.

Interface with customer assembly plants (at customer facilities in Dearborn), resolving concerns with customers daily.

On-Call for all Customer concerns 

Responsible for developing and maintaining strong customer relations

Communicate through available resources, all quality concerns, requirements, and information.

Offer ideas for improvement of all systems and help implement them.

Responsible for tracking all customer concerns and analyzing data as a proactive step for continuous improvement of products.

Responsible for all Countermeasure activity to customer concerns.

Coordinate efforts among all required parties to support an effective quality system. 

Coordinating continuous improvement activities.

Additional responsibilities as required – this position is subject to change as the needs of the department change

Education

Two-year degree in a related field with 2-3 years of experience or 5-7 years of related experience as a quality engineer liaison 

Experience and knowledge with lean manufacturing

Ability to read blueprints, including GD&T 

Working Knowledge Material flow/Process flow analysis

Supervisory and training experience (will have direct reports with coordination of the customer plant) 

Development of basic inspection procedures for receiving, process, and final assembly

Preferred Customer and supplier contact related to quality and problem resolution

Experience or knowledge of manufacturing welding practices preferred 

Customer service/customer centric, relationship building required 

Presentation experience to leadership audiences required 

Quality assurance experience in a manufacturing environment (automotive or industrial preferred) 

Understanding of customer-related quality procedures and processes

What is in it for YOU? 
As part of the Metalsa team, you will benefit from great compensation and benefits package!

• Vacation, Personal Time, and Paid Holidays
• Excellent Benefits Plan!
  • Medical, dental, vision, prescription insurance
  • Paid Short-Term Disability & Long-Term Disability Coverage
  • Flexible Spending Account (FSA)
  • Health Reimbursement Account (HRA)
• 401(k) Company Matching
• Tuition Reimbursement Program
• Advancement Opportunities & Training Programs
• Other Discounts & Perks!