Logistics - Customer Service - Non Exempt

JOB SUMMARY

Logistics – Customer Service is responsible for working as a liaison between the warehouse, customers and truckers to ensure all customer requests are completed timely and accurately. Handle daily inventory management through use of WMS and excel reporting.

Duties & Functions

Essential:

• Provide accurate, consistent numbers on all paperwork.

• Perform customer service duties with correspondence to customers and overseas partners, e- mails fax, etc.

• Provide customers with shipping information, inbound/outbound transaction and inventory status information.

• Ability to work well and contribute in a team setting.

• Set up and maintain customer files and profiles.

• Update inventory data, rate files, and create reports.

• Update statement data and issue Invoices for customers in a timely manner.

• Perform other duties as requested by management.

QUALIFICATION STANDARDS

Education & Experience:

• High School diploma or GED.

• Two years Customer Service experience preferred.

• Knowledge of inventory control and customer service techniques.

• Proficient in Microsoft applications (Word, Excel, PowerPoint, etc.) including VLOOKUP

• Knowledge of the freight forwarding industry for both International and Domestic.

• Ability to use basic math skills to calculate freight, storage, duty and other charges.

Physical requirements:

• Flexible and long hours sometimes required.

• Light/Medium work - Exerting up to 25 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull, or otherwise move objects.